Senior Customer Success Manager

MoEngage; Seattle (WA); On-site; USD 90,000 - 165,000; Full time

Benefits offered by this job

Xcelerator learning program to enhance skills

Work at Scale with a smart team

Access to award-winning technology

Job summary

MoEngage is looking for a Senior Customer Success Manager to act as a bridge between customers and the product team. This role involves onboarding customers, driving product adoption, and providing insights into using MoEngage's customer engagement platform effectively. The ideal candidate will possess strong SaaS experience, communication skills, and an understanding of the mobile ecosystem.

Qualifications

• 5-7 years of experience in a Customer Success or Support Engineer role, preferably in SaaS.
• Understanding of the Mobile Ecosystem and App Marketing.
• Ability to build relationships with senior stakeholders.

Responsibilities

• Onboard customers and drive adoption of MoEngage products.
• Be the main point of contact for Accounts and manage account planning.
• Advise clients on effective use of the MoEngage Platform.

Skills

Customer requirements understanding

Mobile Ecosystem & App Marketing

SaaS experience

Written and verbal communication

Empathy

Education

5-7 years relevant experience

Job description

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Join to apply for the Senior Customer Success Manager role at MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Job Description

• Onboard customers with Integration support and drive adoption of MoEngage products
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Build relationships with senior stakeholders and manage account planning
• Provide relevant CRM and mobile marketing automation expertise to the Customers
• Advise clients on the most effective ways to use the MoEnagage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth.
• Awareness on Information Security concepts and Best Practices

Skills

• 5-7 years of experience with relevant experience.
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
• SaaS and B2B experience is a must.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Take ownership of the relationship post-sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client-facing role, also important for working with other teams.
• Strong written and verbal communication skills
• Work at Scale and challenge yourself
• Work with a smart team that grew up in the Mobile First world
• Work on an award-winning product, tech, and scale
• We have you sorted with our coolest tech and software- Gainsight
• Our learning program - Xcelerator to power your learning goals
• CSM Leaders like nowhere else, and the coolest team you can imagine

The annual total salary range for this position is $90,000 - 165,000 USD

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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