Senior SaaS Configuration Lead — Data-Driven Policing Analytics

Benchmark Analytics; Chicago (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Unlimited paid time off

Medical, dental, and vision plans

401(k)

Employer-paid Disability Insurance

Diverse workforce environment

Encouraged professional growth

Job summary

A technology firm specializing in law enforcement solutions is seeking a skilled individual to optimize their SaaS platform. In a pivotal role, you will collaborate within an Agile team to address complex customer needs and deliver data-driven software solutions. The ideal candidate should have extensive experience in technology implementation, preferably in a SaaS setting, with strong BPMN, problem-solving skills, and the ability to thrive in a dynamic, collaborative environment while supporting government agency clients.

Qualifications

• 5+ years of relevant technology/software implementation experience.
• 3+ years in a SaaS environment, preferably with Enterprise customers.
• Able to travel ~ 25% for customer meetings.

Responsibilities

• Work within an Agile framework to deploy SaaS solutions.
• Translate customer needs into configurable solutions.
• Analyze and model business processes using BPMN.

Skills

BPMN

Problem-solving

Data standardization

Agile methodologies

Collaboration

Technical leadership

Attention to detail

Education

Bachelor's degree

Master's degree

Tools

JIRA

Confluence

BPMN

Job description

A technology firm specializing in law enforcement solutions is seeking a skilled individual to optimize their SaaS platform. In a pivotal role, you will collaborate within an Agile team to address complex customer needs and deliver data-driven software solutions. The ideal candidate should have extensive experience in technology implementation, preferably in a SaaS setting, with strong BPMN, problem-solving skills, and the ability to thrive in a dynamic, collaborative environment while supporting government agency clients.