Sr. Technical Implementation Business Analyst/PM

Paymentus; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading payment solutions provider is seeking a full-time role focused on SaaS implementation management. This position requires establishing processes for customer portfolios, driving technical resource efforts, and maintaining customer relations. The ideal candidate will have a Computer Science degree, strong organizational and communication skills, and flexibility to thrive in a complex environment. Experience with Agile project management tools like JIRA and API integrations is crucial for success in this role.

Qualifications

• Experience in managing SaaS implementations.
• Strong understanding of web-based applications and data integration.
• Ability to work in a fast-paced, growing organization.

Responsibilities

• Maintain regular contact with existing customers.
• Become a product expert on configurations.
• Drive the efforts of technical resources in software solutions.

Skills

Customer portfolio management

Product expertise in configurations and data integration

Agile project management

Stakeholder management

Problem resolution

Experience working with technical teams

Reporting and communication

Organizational skills

Education

Computer Science Degree or equivalent experience

Tools

JIRA

API integrations

Job description

Essential Functions/ Responsibilities

• Maintain regular contact with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity.
• Become a product expert, with strong understanding in configurations and data integration
• Work cross functionally internally to solve configuration challenges
• Demonstrated experience managing SaaS implementations
• Hands-on experience with Agile project management tools (e.g., JIRA)
• Proven ability to work independently with clients to elicit and document business requirements
• Experience collaborating with technical teams (configuration and development) to translate requirements into implementation-ready inputs
• Experience managing client stakeholders, including during escalations
• Strong experience in project status reporting to both clients and internal leadership
• Ability to manage multiple concurrent projects, competing priorities, and ambiguity
• Experience working effectively with internal stakeholders in a matrixed organization
• Be proactive with issue resolution
• Strong understanding of web based applications, API\'s, and data integration
• Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required
• Drive the efforts of technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
• Maintain ongoing reporting of partner/client status and activities

Supervisory Responsibility

This position does not have any supervisory responsibility or direct reports.

Education and Experience

• Computer Science Degree or equivalent experience
• Technical background and experience with client/server, database, and customer information systems required.
• Experience working with API integrations
• Background in delivering projects for external customers
• Strong organizational, communications and people skills a must
• Ability to work independently and in a team environment
• Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation
• Desire to thrive in young rapidly growing organization and a fast paced, complex environment where you\u2019re depended upon to figure it out.
• Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.