Senior SaaS Config & Business Systems Analyst

Saxon Global; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A technology consulting firm is seeking an experienced Business Analyst to lead complex business problem analyses and system configurations for a major client. Successful candidates will have over 10 years of experience in business systems and social relationship platform configuration. The role includes training end-users and providing ongoing production support. Applicants should possess strong analytical and communication skills, along with the ability to handle multiple priorities effectively. The position offers the potential for career growth in a dynamic environment.

Qualifications

• 10+ years experience in internet/intranet-based business systems or e-business consulting.
• 1+ years of experience with social relationship platform configuration.
• 2+ years of experience in social media with deep understanding of social channel capabilities.

Responsibilities

• Planning, conducting, and directing analysis of complex business problems.
• Configuring and testing systems, training end-users.
• 24x7 production support for WF Social Relationship Platform.

Skills

10+ years experience in internet/intranet-based business systems

Excellent verbal and written communication skills

Ability to take complex problems and decompose them

Strong interpersonal skills

Education

Bachelor’s degree in Business, Computer Science or related technology

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio)

Sprinklr, Spredfast, Percolate

Job description

A technology consulting firm is seeking an experienced Business Analyst to lead complex business problem analyses and system configurations for a major client. Successful candidates will have over 10 years of experience in business systems and social relationship platform configuration. The role includes training end-users and providing ongoing production support. Applicants should possess strong analytical and communication skills, along with the ability to handle multiple priorities effectively. The position offers the potential for career growth in a dynamic environment.