Senior Root Cause Data Strategist

First Investors Financial Services, Inc.; Dallas (TX); Hybrid; USD 80,000 - 100,000; Full time

Job summary

First Investors Financial Services, Inc. is seeking a Sr. Root Cause Analyst to lead investigations into customer complaints and systemic issues. This hybrid role requires advanced data analysis skills using tools like SQL, Python, and Power BI. The candidate will present insights to senior management and play a vital role in enhancing customer satisfaction and operational efficiency.

Ideal candidates should have a Bachelor's in a quantitative field and 5+ years experience in data/business analysis.

Qualifications

• Minimum 5 years of experience in data/business analysis focused on root cause analysis.
• Strong proficiency in data tools such as SQL, Python, and Excel.
• Excellent communication and stakeholder management skills.

Responsibilities

• Leverage advanced analytics to analyze data supporting root cause analysis.
• Coordinate the end-to-end RCA process across key business areas.
• Present actionable insights and recommendations to senior leadership.

Skills

Data analysis

SQL

Python

R

SAS

Power BI

Excel

Statistical analysis

Communication skills

Education

Bachelor’s degree in a quantitative field

Tools

Power BI

SQL

Excel

Job description

First Investors Financial Services, Inc. is seeking a Sr. Root Cause Analyst to lead investigations into customer complaints and systemic issues. This hybrid role requires advanced data analysis skills using tools like SQL, Python, and Power BI. The candidate will present insights to senior management and play a vital role in enhancing customer satisfaction and operational efficiency.

Ideal candidates should have a Bachelor's in a quantitative field and 5+ years experience in data/business analysis.