Senior Data & Interaction Analytics Specialist

First National Bank; Omaha (NE); Hybrid; USD 82,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Time Off Programs

HSA/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

First National Bank is seeking a Sr. Analyst, Data Analysis & Interaction Analytics to extract, manipulate, and analyze large datasets, delivering business insights across omnichannel contact center operations.

You’ll leverage SQL, Snowflake, Python, Power BI, and Nexidia/NiCE interaction analytics to inform strategic decisions and improve customer experience. You will develop and maintain comprehensive reporting systems, validate data integrity, and present actionable recommendations to

Qualifications

• Develop and maintain performance reporting from multiple sources (Snowflake, SQL Server, flat files, Excel).
• Design dashboards and reporting solutions with PDM team for stakeholders.
• Validate data accuracy and integrity, including AI-generated insights.

Responsibilities

• Prepare ad hoc analyses and reporting for new feature releases and monitoring.
• Lead analytics reviews with directors and managers to drive improvements.
• Collaborate with QA, Training, Ops, and Tech to target skill development.

Skills

Advanced SQL

Data visualization

Excel & VBA

Nexidia NiCE Analytics

AI analytics

Cross-functional collaboration

Agile / self-directed

Data quality assurance

Storytelling with data

Pattern recognition

Education

Bachelor’s degree in business-related field or analytics

Tools

Snowflake

SQL Server

Power BI

Tableau

QuickSight

SAS

Nexidia

Quality Central

Python

Job description

First National Bank is seeking a Sr. Analyst, Data Analysis & Interaction Analytics to extract, manipulate, and analyze large datasets, delivering business insights across omnichannel contact center operations.

You’ll leverage SQL, Snowflake, Python, Power BI, and Nexidia/NiCE interaction analytics to inform strategic decisions and improve customer experience. You will develop and maintain comprehensive reporting systems, validate data integrity, and present actionable recommendations to