Senior Rooftop HVAC Service Technician

Service Experts; Mishawaka (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Top pay with incentive opportunities

Generous PTO

Paid holidays

Career growth opportunities across the

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Life Insurance

Disability insurance

Training Academy

Tool & uniform program

Job summary

Service Experts Heating & Air Conditioning in Mishawaka, IN is seeking an experienced HVAC technician to perform diagnostic and service work on commercial (rooftop) HVAC equipment under minimal supervision. You will communicate with customers to resolve issues and ensure satisfaction, handling maintenance, parts delivery, and accurate reporting.

Applicants should have 4+ years of HVAC experience, a high school diploma or GED, and relevant licenses.

Qualifications

• High school diploma or GED with additional training and 4+ years' experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by laws for the geographical work area
• Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment
• Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment

Responsibilities

• Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand-held device records all required information on customer call.
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer.
• Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
• Represent our company professionally, honestly, and ethically in all business matters and activities.
• Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
• May train other commercial service/maintenance/install technicians, as assigned.
• Performs similar/other duties as needed or assigned.
• Regular, reliable attendance.

Skills

HVAC Experience

Commercial HVAC

Reading wiring diagrams

Electrical troubleshooting

Communication skills

Valid driver’s license

Education

High School Diploma/GED

Job description

Service Experts Heating & Air Conditioning in Mishawaka, IN is seeking an experienced HVAC technician to perform diagnostic and service work on commercial (rooftop) HVAC equipment under minimal supervision. You will communicate with customers to resolve issues and ensure satisfaction, handling maintenance, parts delivery, and accurate reporting.

Applicants should have 4+ years of HVAC experience, a high school diploma or GED, and relevant licenses.