Commercial Service Technician

Service Experts; West Palm Beach (FL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Top Pay for Top Performers

Generous Paid Time Off

Advancement opportunities

Company-sponsored Insurance programs

Company-paid Life Insurance

401(k) Retirement Savings Plan

Job summary

A leading HVAC service provider is seeking a Service Technician to handle diagnostic and service work on commercial rooftop HVAC equipment. The role emphasizes providing excellent customer service and requires a high school diploma, relevant licensing, and experience in HVAC servicing. Candidates must demonstrate strong mechanical skills and the ability to troubleshoot effectively. This full-time position is based in West Palm Beach, Florida, and offers comprehensive training and growth opportunities.

Qualifications

• High school diploma or GED with additional training and experience in commercial HVAC.
• NATE certification preferred.
• Must possess all valid licensing or certification as required.

Responsibilities

• Perform diagnostic and service work on commercial HVAC equipment.
• Analyze and resolve customer problems professionally.
• Perform routine maintenance and cleaning on HVAC equipment.

Skills

HVAC servicing

Communication skills

Mechanical aptitude

Time-management

Troubleshooting skills

Education

High school diploma or GED

NATE certification

Tools

HVAC tools

Job description

Position Summary

Under minimum supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager.

Location

Location Name: South Florida Service Experts
Location Address: 1400 Northpint Pkway Ste. 20 West Palm Beach, FL 33407

General Information

Position Title: Service Technician (Commercial) | Reports To: Field Supervisor or Branch Manager | Status: Full-time, Regular position | Category: Technician

Why You Should Join

Join the team of experts and realize your true potential. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Perks And Benefits

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Technicians earn over $100,000
• Generous PTO provided
• 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 25 paid days off after your 2nd year of employment
• No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
• Advancement and career-growth opportunities across the U.S.
• Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for you and your family
• Short-term and Long-term disability insurance options
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs

Position Responsibilities

• Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment and accessories
• Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Records all required information on customer calls using a handheld device; completes forms and paperwork neatly and accurately
• Communicates with dispatch to ensure an accurate status report of activities and availability
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to the customer; communicates replacement product sales leads to Lead Coordinator
• Ensures company property, vehicles, and tools are maintained and accounted for
• Represents the company professionally, honestly, and ethically in all business matters
• Ensures vehicle is stocked, defects are returned to the branch, and stock is replenished as needed
• May train other commercial service/maintenance/install technicians
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Health & Safety Roles And Responsibilities

• Reports unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports contravention of legislation or company policy to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE)
• Does not remove or render ineffective safety guards, devices, or clothing
• Complies with general company rules and procedures
• Operates devices or equipment as prescribed
• Participates in safety initiatives, teams, or committees
• Reports all injuries or incidents immediately
• Provides input on developing safety initiatives and plans
• Does not perform acts that may endanger others
• Does not engage in pranks, contests, or rough behavior
• Works in compliance with applicable requirements

Desired Skills and Qualifications

• High school diploma or GED with additional training and experience in all aspects of commercial HVAC; NATE certification preferred
• Must possess all valid licensing or certification as required by laws/regulations for the work area
• Skilled at servicing commercial rooftop heating, air conditioning, boilers and related equipment
• Proficient mechanical aptitude and ability to operate necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems
• Proficient in startup and balancing of airflow on commercial systems
• Proficient in installing basic duct fittings
• Skilled at troubleshooting and repairing refrigeration, hot water, steam boiler systems and related equipment
• Effective communication skills for customer interactions
• Strong time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Two years’ experience performing service and maintenance on commercial HVAC equipment
• Available to work flexible hours and on-call shifts
• Ability to access HVAC units in various environments (stairs, attics, crawl spaces, etc.) and to work in hot/cold, indoor/outdoor conditions
• Ability to lift up to 50 pounds

Notes

This description reflects the responsibilities and requirements for the role. It does not include any extraneous job-board prompts or non-essential content from the original listing.