Training Sr Associate

JPMorganChase; Chicago (IL); On-site; USD 71,000 - 104,000; Full time

Job summary

JPMorgan Chase Wholesale Lending Services (WLS) seeks a Role Readiness Senior Associate to shape how teams learn, adapt, and perform across end-to-end loan operations. You’ll partner with subject matter experts to create engaging, role-specific training and knowledge resources that accelerate new-hire readiness and support change at scale.

As a Role Readiness Senior Associate in WLS, you will be part of a team responsible for the training and knowledge management needs of the organization.

Qualifications

• Seasoned facilitation skills using varied training methods.
• Strong communication, planning, organization, time management, and presentation skills.
• Strong instructional design and analytical skills.
• Proven loan operations experience.
• Flexible and independent, with ability to manage multiple priorities.
• Tech-savvy, able to research and learn new technologies.
• Skilled at assessing trainee readiness and ability to meet training standards.
• Adaptable to changes in content, policies, and regulations.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint).
• Effective in interacting at all organizational levels.

Responsibilities

• Design, facilitate, and maintain new hire, skill enhancement and initiative-specific training programs.
• Manage the production of learning objects in formats including print, graphics, audio, video, and animation for online coursework.
• Evaluate the effectiveness of training programs to ensure outcomes are achieved.
• Document and maintain detailed training materials and job aids for end users.
• Provide guidance and SME support to the organization on training solutions.
• Translate SME knowledge into effective learning solutions.
• Document, evaluate, and coach trainees on performance.
• Participate in content reviews with stakeholders for accuracy and validity.
• Join project teams with impact on business results.
• Assist managers in development and coaching of staff.

Skills

Facilitation skills

Communication skills

Instructional design

Loan operations

Project management

Tech savvy

Learner assessment

Collaboration

Tools

Microsoft Office

Articulate Storyline

Camtasia

Adobe Creative Cloud

PowerPoint

Excel

Job description

Job Information

Job Identification 210772617

Job Category Training

Business Unit Commercial & Investment Bank

Posting Date 10/13/2026, 03:51 PM

Locations 131 S Dearborn St, Chicago, IL, 60603, US 500 Stanton Christiana Rd, Newark, DE, 19713, US

Job Schedule Full time

Base Pay/Salary Chicago,IL $71,250.00-$104,000.00

Job Description

Join JPMorgan Chase Wholesale Lending Services (WLS) as a Role Readiness Senior Associate and help shape how teams learn, adapt, and perform across end-to-end loan operations. You’ll partner with subject matter experts to create engaging, role-specific training and knowledge resources that accelerate new-hire readiness and support change at scale.

As a Role Readiness Senior Associate in Wholesale Lending Services (WLS), you will be part of a team responsible for the training and knowledge management needs of the organization. Wholesale Lending Services (WLS) is part of the JPMorgan Commercial & Investment Bank providing commercial lending support to multiple business units across the firm. The Operation provides loan documentation; closing and funding; payment and fee processing; syndicated loan processing; credit administration; collateral perfection and management; customer service and reporting; and construction management. You will partner with subject matter experts to design, develop, deliver and support role-specific learning programs focused on new hire skill enhancement and change readiness. You will bring strong knowledge of loan operations and demonstrated experience developing content and engaging audiences on complex subject matters.

Job Responsibilities

• Design, facilitate, and maintain new hire, skill enhancement and initiative-specific training programs
• Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs
• Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved
• Document and maintain detailed training materials and job aid resources to assist end users in day-to-day functions
• Provide guidance and subject matter expertise to organization and team on appropriate, high quality training solutions
• Translate subject matter expert knowledge into effective learning solutions
• Document, evaluate, and coach trainees on performance
• Participate in content reviews with stakeholders to ensure accuracy and validity of all training content
• Participate on project teams whose outcomes have significant impact to business results
• Assist managers in development and coaching of staff

Required Qualifications, Capabilities, and Skills

• Seasoned foundational facilitation skills using varied training methods
• Strong communication, planning, organization, time management, and presentation skills
• Strong instructional design and analytical skills
• Proven loan operations experience
• Flexible and independent, with ability to manage multiple priorities
• Savvy with technology, able to research and quickly learn new technologies
• Skilled at assessing trainee readiness and ability to meet training standards
• Adaptable to changes in content, policies/procedures, and regulations
• Advanced Microsoft Office skills (Word, Excel, PowerPoint)
• Effective in interacting at all organizational levels
• Collaborative with global partners, with strong problem-solving and decision-making skills

Preferred Qualifications, Capabilities, and Skills

• Experienced in formal training/education and familiar with adult learning theory
• Proficient with Articulate Storyline, Camtasia, and Adobe Creative Cloud Suite
• Seasoned with syndicated lending experience