Loan Servicing Associate I — Growth & Impact

Testing Site - JPMC; Plano (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Loan Servicing Associate I to manage loan portfolios, ensure term compliance, and resolve servicing issues. You will collaborate with stakeholders, train junior staff, and drive process improvements within a high-volume environment.

The role emphasizes strong problem solving, negotiation skills, and strategic planning to deliver client-focused service and align operations with firm goals.

Qualifications

• Two years of experience managing and interpreting loan documents in a financial institution.
• Proficiency in conflict management and negotiation.
• Strong critical thinking and problem-solving abilities.
• Experience training and guiding others in loan servicing tasks.
• Advanced strategic planning and time management skills.

Responsibilities

• Interpret and manage loan documents for assigned portfolios
• Ensure compliance with loan terms and deadlines
• Identify and resolve loan servicing issues within established policies
• Collaborate with internal and external stakeholders to facilitate discussions and negotiations
• Propose and implement improvements to loan servicing processes
• Provide training and guidance to junior team members
• Manage projects and support operational initiatives
• Apply strategic planning and time management to align operations with goals
• Maintain accurate records and documentation
• Support client service operations and enhance satisfaction
• Adhere to service level agreements in a high-volume, deadline-driven environment

Skills

Conflict management

Negotiation

Problem solving

Training others

Strategic planning

Time management

Attention to detail

Communication

Job description

JPMorgan Chase & Co. in Plano, TX is seeking a Loan Servicing Associate I to manage loan portfolios, ensure term compliance, and resolve servicing issues. You will collaborate with stakeholders, train junior staff, and drive process improvements within a high-volume environment.

The role emphasizes strong problem solving, negotiation skills, and strategic planning to deliver client-focused service and align operations with firm goals.