Senior Robotics Support Engineer (Onsite) — Pittsburgh

Agility Robotics; Salem (OR); On-site; USD 88,000 - 114,000; Full time

Benefits offered by this job

401(k) plan with 6% match

Equity stock options

Medical, dental, vision insurance

Disability insurance

Benefits from day one

Employee Assistance Program (EAP)

Unlimited PTO + 12 holidays

On-site catered lunches

Relocation assistance

Tuition reimbursement

Annual discretionary bonus

Job summary

Agility Robotics seeks a Senior Technical Support Specialist to join our team in Pittsburgh, with onsite work at our Salem office. You will lead resolution of complex customer issues, partnering with engineering and support teams to ensure timely fixes and high customer satisfaction.

The role emphasizes proactive problem-solving, clear communication across technical backgrounds, and robust incident documentation. A bachelor’s degree and strong support background are required.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
• Excellent problem-solving abilities and a proactive approach to issue resolution.
• Exceptional attention to detail and organizational skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Previous experience in customer support or a related field is a plus, but not required.
• Passion for robotics and technology is highly desirable

Responsibilities

• Lead the response, resolution, and support of complex external and internal customer issues, including serving as an escalation point for high-priority cases.
• Provide outstanding customer support via phone, email, and other communication channels, while setting best practices and guiding team members on customer engagement standards.
• Manage and lead efforts to assist customers with troubleshooting complex technical issues related to our robotics products and services.
• Work closely with engineering and technical teams to drive timely resolution of complex customer inquiries, ensuring alignment on root cause and long-term fixes.
• Document and track customer interactions and issue resolutions using our ticketing system.
• Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
• Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
• Proactively identify opportunities to improve our products and services based on customer feedback.

Skills

Customer support

Problem solving

Communication

Attention to detail

Time management

Independent work

Education

Bachelor's degree or equivalent experience

Job description

Agility Robotics seeks a Senior Technical Support Specialist to join our team in Pittsburgh, with onsite work at our Salem office. You will lead resolution of complex customer issues, partnering with engineering and support teams to ensure timely fixes and high customer satisfaction.

The role emphasizes proactive problem-solving, clear communication across technical backgrounds, and robust incident documentation. A bachelor’s degree and strong support background are required.