Senior Robot Service Technician

Agility Robotics; New Jersey; On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

401(k) plan with company match

Equity stock options

Medical/dental/vision insurance

Job summary

Agility Robotics is seeking a Senior Service Technician to support robot service strategy at the RoboFab factory in Salem, OR. You will develop and improve repair/refurbishment processes for robots and peripherals, serving both internal and external customers while aligning with business objectives.

You will troubleshoot, repair, and optimize service delivery, collaborate with operations, engineering and production, and help establish training and SOPs to ensure quality and consistency across

Qualifications

• 3–5 years electro-mechanical systems troubleshooting and repair.
• Mechatronics troubleshooting and repair preferred; root cause analysis strongly desired.
• Strong hand and power tool skills; ability to interpret technical documents; electronics skills a plus.
• Proficient with Google Sheets/Docs and MS Office; able to quickly learn new software.

Responsibilities

• Support service operations for robots, including troubleshooting and repair of robots and peripherals.
• Ensure compliance with customer SLAs.
• Collaborate with cross-functional teams on root cause analyses and projects.
• Gather metrics to assess product quality and drive process improvements.
• Develop, implement, and maintain SOPs and training materials for consistent service delivery.
• Identify resource needs and gaps for successful service delivery.
• Develop preventive and predictive maintenance schedules with operations and engineering teams.
• Report emergent issues and service team needs.

Skills

Troubleshooting

Mechatronics

Root cause analysis

Hand & power tools

Documentation/report writing

Google Sheets/Docs; MS Office

Independent and collaborative work

Education

High School diploma or GED

2-year technical degree or military equivalent

Tools

MES

ERP systems

VKS

Infor

Jira/Confluence

Job description

Agility Robotics is seeking a Senior Service Technician to support robot service strategy at the RoboFab factory in Salem, OR. You will develop and improve repair/refurbishment processes for robots and peripherals, serving both internal and external customers while aligning with business objectives.

You will troubleshoot, repair, and optimize service delivery, collaborate with operations, engineering and production, and help establish training and SOPs to ensure quality and consistency across