Senior Robotics Service Technician

Serve Robotics; Santa Monica (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Serve Robotics is seeking a Service Technician III to serve as the senior technical authority within the fleet repair operation. You will lead complex diagnostics, coordinate daily repair workflow, and drive quality and reliability standards across the technician team.

This leadership-in-role position influences uptime performance, repair efficiency, and long-term system reliability. This role requires hands-on work with robots, tools, and lab equipment.

Qualifications

• 4–6+ years of progressive technical experience in electro-mechanical, robotics, automotive, aerospace, or related industries.
• Advanced troubleshooting capability across integrated mechanical-electrical-software systems.
• Demonstrated experience leading complex or ambiguous failure resolution.
• Proven ability to perform structured root-cause analysis.
• Strong analytical thinking and pattern recognition.
• High documentation discipline and data accuracy standards.
• Demonstrated ability to mentor and influence peers.
• Comfort collaborating with cross-functional technical stakeholders.

Responsibilities

• Lead resolution of high-complexity mechanical, electrical, and integrated software failures.
• Serve as primary technical escalation point for Technician I and II.
• Conduct structured root-cause analysis on recurring or systemic issues.
• Validate repair effectiveness through advanced system-level testing.
• Determine when engineering escalation is required and provide complete technical context.
• Coordinate daily shift repair prioritization based on fleet impact and SLA requirements.
• Align task complexity with technician capability.
• Ensure repair documentation meets quality standards before closure.
• Monitor repeat repair trends and intervene to prevent quality drift.
• Analyze repair data and identify systemic failure patterns.
• Partner cross-functionally with Engineering, Product, QA, Manufacturing, and Operations to improve reliability.
• Recommend corrective actions and preventive strategies.
• Support validation of process changes and pilot initiatives.
• Mentor Technician I and II employees in troubleshooting methodology and documentation standards.
• Provide structured feedback on technical performance.
• Support skill development planning.
• Model professional accountability and safety discipline.
• Provide Supervisor coverage when required.
• Support labor planning discussions by advising on repair complexity trends.
• Reinforce safety protocols and operational standards.

Skills

Advanced troubleshooting

Root-cause analysis

Mentoring/leadership

Documentation discipline

Cross-functional collaboration

Analytical thinking

Robotics/electro-mechanical systems

Job description

Serve Robotics is seeking a Service Technician III to serve as the senior technical authority within the fleet repair operation. You will lead complex diagnostics, coordinate daily repair workflow, and drive quality and reliability standards across the technician team.

This leadership-in-role position influences uptime performance, repair efficiency, and long-term system reliability. This role requires hands-on work with robots, tools, and lab equipment.