Senior Robotic Field Service Engineer

Johnson Johnson; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Johnson & Johnson MedTech is hiring a Senior Robotic Solutions Engineer (RSE), Field Service, in Charlotte, NC. This seasoned contributor will work independently, shaping projects and processes to advance customer management strategies and improve uptime and MTTR across our robotic fleet.

The role emphasizes leadership in technical and non-technical activities, with frequent travel and a focus on cost-effective, high-quality service, while collaborating with product support, quality, and systems

Qualifications

• Experience and skills in communicating complex technical concepts clearly.
• Ability to work effectively in cross-functional teams.
• Strong organizational and project management capabilities.

Responsibilities

• Set up systems and maintain robotic equipment across sites.
• Analyze data logs for troubleshooting and performance improvements.
• Lead RSE service team in technical and non-technical activities.
• Document tasks and metrics for the team.
• Ensure safe, reliable service solutions with proper documentation.

Skills

Written English communication

Oral communication

Team collaboration

Project management

Education

Bachelor's Degree in Computer Science, Robotics, or related field

Job description

Johnson & Johnson MedTech is hiring a Senior Robotic Solutions Engineer (RSE), Field Service, in Charlotte, NC. This seasoned contributor will work independently, shaping projects and processes to advance customer management strategies and improve uptime and MTTR across our robotic fleet.

The role emphasizes leadership in technical and non-technical activities, with frequent travel and a focus on cost-effective, high-quality service, while collaborating with product support, quality, and systems