Senior Robotic Solutions Engineer - Field Service

6267-Auris Health Inc. Legal Entity; Santa Clara (CA); On-site; USD 70,000 - 115,000; Full time

Job summary

Johnson & Johnson is seeking a seasoned Technical Field Service professional to join the Customer Management team. The role requires independence, project leadership, and hands-on experience with robotics and medical equipment in a regulated environment.

Flexibility for significant travel, up to 80% local/regional and up to 20% domestic travel, and responsibility for uptime and MTTR will be essential. Strong MS Office skills and a Bachelor’s in a technical field are required.

Qualifications

• Bachelor's degree in a technical field as stated.
• 4–6 years of experience in capital medical technology industry.
• Experience with software, mechanical-electrical mechanisms, and robotics knowledge.
• Ability to work effectively in a team environment.
• Strong written and verbal English communication.

Responsibilities

• Set up, maintain, repair, and de-install medical robotics systems.
• Analyze data logs to troubleshoot and resolve issues.
• Lead RSE Service Team activities and ensure safe, reliable service solutions.
• Document tasks, metrics, and ECO processes for continuous improvement.
• Collaborate with Systems Engineering, Product Support, Quality and cross-functional teams.

Skills

English proficiency

Project management

Analytical thinking

Communication

Team collaboration

Education

Bachelor's Degree in Computer Science, Robotics, or related field

Tools

Microsoft PowerPoint

Microsoft Excel

SAP Field Service Management

Documentation tools

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Customer Management Job Sub Function: Technical Field Service Job Category: Business Enablement/Support All Job Posting Locations: Charlotte, North Carolina, United States, Santa Clara, California, United States of America

Position Summary

Contributes to the Technical Field Service team as a seasoned individual contributor, who works independently with minimal supervision. Helps establish and implement projects, programs, and processes in support of the organization's overall customer management strategy. Applies advanced knowledge of the field service field to establish best of class policies, procedures, and plans for the area.

Job Description

Helps establish and implement cost-effective, results-based, and professionally managed programs and innovative initiatives for the organization to advance efficient customer service initiatives. Designs core plans for projects, programs or processes across the Technical Field Service area. Integrates methods based on analyses of trends and the competitive landscape to continually improve the organization's customer management strategy. Recommends appropriate hardware and peripheral equipment that meets customer requirements. Demonstrates setup and adjustment of complex equipment for potential users or operators. Coaches more junior colleagues in techniques, processes and responsibilities. Responsible for communicating business related issues or opportunities to next management level.

Key Responsibilities

• System set-up, movement, maintenance, repair, and de-installation.
• Data log analysis and management in order to perform troubleshooting and resolution of issues.
• Work independently leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.
• Execute specific tasks including documentation and metrics for the team.
• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes.
• Participate in process improvement discussions to increase team efficiency and effectiveness.
• Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems.
• Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.
• Provide reports and updates to senior management on status and strategic goals.
• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR).
• Will be required to stand, sit, or kneel for extended periods of time.
• Will be required to utilize electro-mechanical tools.
• Will be required to lift up to 44 lbs.

Education

Bachelor's Degree in Computer Science, Robotics, or a related field technical field.

Experience and Skills

Required

• 4- 6 years of experience working in capital medical technology industry.
• Previous experience working with software, mechanical electrical mechanisms and knowledge of various types of robotic technology.
• Basic knowledge of working medical regulated environment
• Ability to work effectively and efficiently in a group/team environment.
• Exceptional ability to conceptualize, develop and manage projects, process improvements, and timelines.
• Experience planning and conducting activities related to developing and executing new processes.
• Written and oral presentation skills, proficient in speaking and written English.
• Considerable ability to develop and maintain productive relationships with co-workers, team members.
• Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required)

Preferred Skills

• Analytical Reasoning
• Collaboration
• Communication
• Continuous Improvement
• Customer Service
• Customer Support Operations
• Customer Support Trends
• Data Gathering and Analysis
• Execution Focus
• Incident Management
• Problem Solving
• Project Management Office (PMO)
• Quality Assurance (QA)
• SAP Field Service Management
• Service Request Management
• Technical Credibility
• Training People

Travel

Approximately 80% local/regional travel with up to 20% domestic (U.S.) travel as needed. This role may require flexibility to work outside of standard business hours, including occasional evenings, extended workdays, weekends, and holiday support as business and customer needs dictate. This position is overtime eligible.

Equal Employment Opportunity

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.