RMA Engineer, Sr. – Hyperscaler/Server Products

Qualcomm; San Diego (CA); On-site; USD 111,300 - 166,900; Full time

Benefits offered by this job

Competitive annual discretionary bonus program

Annual RSU grants

Job summary

Qualcomm in San Diego is looking for an RMA Engineer to oversee Return Material Authorizations for server products. The role requires collaboration with engineering and supply chain teams, focusing on troubleshooting and quality assurance.

A successful candidate would have a Bachelor's or higher in Engineering along with relevant experience. The position offers a competitive salary range of $111,300.00 – $166,900.00 and comprehensive benefits.

Qualifications

• Bachelor’s degree in Computer Science, Electrical/Electronics Engineering, or related field.
• 2+ years of Hardware Engineering experience, or 1+ year with a Master's degree.
• Experience in hardware troubleshooting or sustaining engineering preferred.

Responsibilities

• Manage and process Return Material Authorizations (RMAs) for server products.
• Collaborate with cross-functional teams to maintain product quality.
• Diagnose hardware failures and perform root cause analysis.

Skills

Hardware troubleshooting

Debugging skills

Soldering skills

Python scripting

Bash scripting

Communication skills

Education

Bachelor's degree in Computer Science or related field

Master's degree in Computer Science or related field

PhD in Computer Science or related field

Tools

Ansible

Puppet

Job description

General Summary

The RMA Engineer is responsible for managing and processing Return Material Authorizations (RMAs) for hyperscaler and enterprise server products. This role ensures timely evaluation, troubleshooting, and disposition of returned hardware, while collaborating with cross‑functional teams to maintain product quality and customer satisfaction.

Key Responsibilities

• Review and log all returned server components and systems.
• Maintain accurate RMA records and audit documentation for compliance.
• Track reasons for returns and generate reports for trend analysis.
• Diagnose hardware failures down to component level.
• Perform root cause analysis and support corrective actions.
• Execute test plans for replacement parts and repaired units.
• Validate server SKUs and configurations for hyperscaler environments (AWS, Azure, GCP).
• Interface with engineering, supply chain, and customer support teams.
• Conduct cycle counts of RMA units and manage inventory.
• Coordinate repair, upgrade, and return‑to‑service processes.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.
• Master’s degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience.
• PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.

Preferred Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field.
• 2–4 years in hardware troubleshooting or sustaining engineering.
• Familiarity with hyperscaler server hardware (CPU, memory, storage) and cloud platforms.
• Strong debugging and soldering skills (micro miniature preferred).
• Knowledge of server architecture, networking (TCP/IP, DNS), and hardware interfaces.
• Experience with automation tools (Ansible, Puppet) and scripting (Python, Bash).
• Excellent documentation, organizational, and communication skills.
• Ability to work cross‑functionally and manage multiple priorities.
• Experience with hyperscaler environments (AWS, Azure, GCP).
• Familiarity with server validation processes and performance tuning.
• Understanding of compliance standards and ESD handling.

EEO & Disability Accommodation

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e‑mail disability‑[e-mail] or call Qualcomm's toll‑free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able to participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

EEO Statement

Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Other Compensation & Benefits

Pay range: $111,300.00 – $166,900.00. The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales‑incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play.