Senior Product Engineer - RMA & Quality Improvement

SMS INFOCOMM CORPORATION; Fort Worth, Grapevine (TX, TX); On-site; USD 95,000 - 125,000; Full time

Job summary

SMS InfoComm Corporation in Fort Worth, TX seeks a Senior Product Engineer to oversee the RMA service operation and manage communication with customers and project stakeholders. The role focuses on ensuring smooth handling of product returns, identifying root causes, and implementing effective solutions.

Responsibilities include managing the RMA process from initiation to resolution, analyzing returns to determine failures, collaborating with cross-functional teams, and driving continuous

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering (Master's preferred).
• Five years of experience in product engineering, RMA management, or related roles.
• Proficiency in root-cause analysis and strong communication skills.
• Knowledge of quality management systems (ISO9001, Six Sigma) and continuous improvement.

Responsibilities

• Oversee the RMA process from initiation to resolution, ensuring SLAs are met.
• Analyze returned products to determine root causes of failures or defects.
• Collaborate with cross‑functional teams to implement corrective actions and preventive measures.
• Produce comprehensive RMA reports and present trends to stakeholders.

Skills

Root cause analysis

Customer communication

Cross-functional teamwork

ISO9001 Six Sigma

Education

Bachelor's in Electrical/Mechanical Engineering

Master's degree preferred

Tools

Failure analysis

Job description

SMS InfoComm Corporation in Fort Worth, TX seeks a Senior Product Engineer to oversee the RMA service operation and manage communication with customers and project stakeholders. The role focuses on ensuring smooth handling of product returns, identifying root causes, and implementing effective solutions.

Responsibilities include managing the RMA process from initiation to resolution, analyzing returns to determine failures, collaborating with cross-functional teams, and driving continuous