Senior Risk, Investigations & Collections Analyst - Remote

CSG; Irving (TX); A distancia; USD 62.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from Home

Employee Belonging Groups

Healthcare: Dental, Medical, andVision

Paid Vacation, Volunteer, and Holiday

Descripción de la vacante

CSG is seeking a Senior Risk Analyst – Risk Investigations to oversee collections activity and funding return processes within the Forte payments ecosystem. The role leads investigations into post-origination risk events, coordinating with operations, finance, and compliance, and engaging with merchants and external partners to resolve complex cases.

The candidate will monitor collections, returns, and risk indicators, drive process improvements, and participate in underwriting reviews of

Formación

• 3+ years of experience in payments risk, collections, chargeback management, or financial investigations.
• Strong working knowledge of ACH return codes, chargeback lifecycle, and dispute resolution processes.
• Experience with merchant acquiring, payment processing, or fintech risk operations.
• Ability to analyze financial data and draw defensible risk conclusions.
• Excellent written and verbal communication skills with merchants and senior stakeholders.

Responsabilidades

• Oversee end-to-end collections lifecycle for merchant accounts with balances.
• Review aging reports and prioritize collection queues based on risk.
• Coordinate outreach to merchants and repayment plans, escalate when needed.
• Oversee funding returns processing and reconciliation with stakeholders.
• Investigate root causes of returns and determine remediation actions.
• Analyze transactions and identify indicators of fraudulent activity.
• Prepare management reports on collections performance and exposure.

Conocimientos

Payments risk

Fraud detection

Risk assessment

Stakeholder communication

Attention to detail

Educación

Bachelor's degree or equivalent experience

Herramientas

Excel

BI platforms

Case management systems

Payments processing platforms

Descripción del empleo

CSG is seeking a Senior Risk Analyst – Risk Investigations to oversee collections activity and funding return processes within the Forte payments ecosystem. The role leads investigations into post-origination risk events, coordinating with operations, finance, and compliance, and engaging with merchants and external partners to resolve complex cases.

The candidate will monitor collections, returns, and risk indicators, drive process improvements, and participate in underwriting reviews of