Senior Revenue Operations Manager, Americas (SaaS)

Udemy; United States; Hybrid; USD 122,000 - 153,000; Full time

Job summary

Coursera + Udemy seeks an analytical Senior Revenue Operations Manager to support the Americas enterprise. You will partner with regional sales leaders and the global Revenue Operations team to improve forecast accuracy, strengthen pipeline management, and turn data into actionable insights.

You will own regional operating processes, including forecasting, performance reporting, and business reviews, building dashboards and leveraging AI for smarter decisions.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, business operations, or a related analytical role, with experience supporting B2B sales teams.
• Demonstrated experience managing sales forecasting, pipeline analysis, and performance reporting in a SaaS or recurring revenue business.
• Strong analytical skills and advanced proficiency in Excel or Google Sheets, including building models and translating complex data into actionable insights.
• Proficiency in Salesforce, including opportunity management, data quality, and reporting.
• Experience partnering with sales leaders and cross-functional stakeholders to solve operational problems and influence decisions.

Responsibilities

• Serve as a trusted operations partner to AMER sales leaders, providing insights and recommendations that support revenue growth and business performance.
• Manage the regional forecasting cadence across new business, expansion, and renewals; challenge assumptions, identify risks and upside, and improve forecast accuracy.
• Analyze pipeline coverage, creation, conversion, deal progression, and sales productivity to identify trends and recommend actions to close performance gaps.
• Drive pipeline hygiene and CRM data quality through clear reporting, regular follow-up, and accountability with sales managers and representatives.
• Design, build, and maintain dashboards and reports to give leaders and sellers reliable visibility into performance, pipeline health, and priority actions.
• Prepare analyses and concise business narratives for monthly and quarterly business reviews, translating findings into clear recommendations for leadership.
• Partner with Sales, Marketing, Customer Success, Finance, and global Revenue Operations to align on metrics, reporting, and regional business priorities.
• Support territory and account planning, target setting, and coverage analysis in partnership with sales leadership and central planning teams.
• Identify, build, and implement AI-assisted workflows and automation that reduce manual reporting, improve data quality, and streamline recurring sales operations processes.
• Use tools such as Gong and Claude to surface deal insights, support pipeline reviews, and accelerate analysis; validate AI-generated outputs before using them in business decisions.
• Support the standardization of processes, reporting, and tools across teams, including integration initiatives and change adoption as needed.

Skills

Sales Operations

Business Analytics

Strategic Sales Partnership

Tools

Salesforce

Gong

Claude

Excel

Job description

Coursera + Udemy seeks an analytical Senior Revenue Operations Manager to support the Americas enterprise. You will partner with regional sales leaders and the global Revenue Operations team to improve forecast accuracy, strengthen pipeline management, and turn data into actionable insights.

You will own regional operating processes, including forecasting, performance reporting, and business reviews, building dashboards and leveraging AI for smarter decisions.