Americas Revenue Operations Leader

Coursera; United States; Hybrid; USD 122,000 - 153,000; Full time

Benefits offered by this job

Equity

Job summary

Coursera, a global online learning platform formed by Coursera and Udemy, seeks a Senior Revenue Operations Manager to support the Americas enterprise business. You will partner with regional sales leaders and the Revenue Operations team to improve forecast accuracy and pipeline management.

You will own regional processes, build dashboards, translate data into actionable insights, and leverage AI to streamline operations.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, or related analytical roles in SaaS.
• Experience supporting B2B sales teams.
• Strong analytical skills and advanced proficiency in Excel or Google Sheets.
• Proficiency in Salesforce, including opportunity management, data quality, and reporting.
• Experience with annual planning, territory design, sales capacity modeling, and sales compensation.
• Experience partnering with sales leaders and cross-functional stakeholders to influence decisions.
• Strong written and verbal communication skills; ability to present findings clearly.
• Ability to manage competing priorities and work through ambiguity.

Responsibilities

• Serve as a trusted operations partner to AMER sales leaders, providing insights and recommendations.
• Manage the regional forecasting cadence across new business, expansion, and renewals.
• Analyze pipeline coverage, creation, conversion, deal progression, and productivity.
• Drive pipeline hygiene and CRM data quality with clear reporting and accountability.
• Design, build, and maintain dashboards and reports for performance visibility.
• Prepare analyses and concise business narratives for monthly and quarterly reviews.
• Partner with Sales, Marketing, Customer Success, Finance, and global Revenue Operations to align metrics and priorities.
• Support territory and account planning, target setting, and coverage analysis.
• Identify and implement AI-assisted workflows to reduce manual reporting and improve data quality.
• Use Gong and Claude to surface deal insights and accelerate analysis; verify AI outputs.
• Support standardization of processes, reporting, and tools across teams.

Skills

Sales Operations

Revenue Operations

Analytics

Forecasting

CRM

Excel/Sheets

Salesforce

Cross-functional collaboration

Tools

Salesforce

Gong

Claude

Job description

Coursera, a global online learning platform formed by Coursera and Udemy, seeks a Senior Revenue Operations Manager to support the Americas enterprise business. You will partner with regional sales leaders and the Revenue Operations team to improve forecast accuracy and pipeline management.

You will own regional processes, build dashboards, translate data into actionable insights, and leverage AI to streamline operations.