Senior Revenue Operations Lead — Data-Driven Strategy

Gong; New York (NY); On-site; USD 138,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits

401(k) program

Education stipend

Flexible vacation

Paid parental leave

Company recharge days

Remote work stipend

Job summary

Gong is seeking a Senior Manager, Customer Field Operations to lead the post-sale go-to-market engine and define scalable operating systems, processes, and metrics that drive value. You will manage a distributed organization, translating executive strategy into concrete roadmaps, dashboards, and adoption initiatives while keeping customers at the center of retention and ARR growth.

You will work closely with Revenue Architect teams, leverage SQL/Python for data-informed decisions, and partner

Qualifications

• Proven experience defining go‑to‑market strategy.
• Hands‑on data analysis with SQL and Python; you write the query.
• Track record of driving initiatives to adoption across a large, complex org.
• Ability to translate high‑level strategy into executable plans.
• Strong executive communication and cross‑functional influence.
• 6+ years in strategy, consulting, or revenue operations, including time leading teams.

Responsibilities

• Define go-to-market strategy for the field. Shape the operating strategy for our Revenue Architect function — incentives, coverage, segmentation, capacity, and motion design. Bring a clear, defensible point of view on where the organization should go and why.
• Translate strategy into execution. Take ambiguous, high-level direction and turn it into concrete roadmaps, owners, and milestones. Make the path from 'here's the goal' to 'here's exactly what we're doing Monday' obvious to everyone involved.
• Drive initiatives across the organization. Lead cross-functional programs end to end — from design through adoption — across a large and complex org. Manage the change, not just the plan, so new processes and tools actually land and stay.
• Own value delivery. Build the frameworks and instrumentation that measure and drive customer value realization, and connect customer outcomes to retention, expansion, and healthy ARR.
• Run on data. Own the analytical foundation for Revenue Architects — dashboards, scoring models, and reporting. Get hands-on in SQL, Python, and other technical tools to interrogate customer, product-usage, and financial data directly, and turn what you find into decisions.
• Build and run the operating cadence. Establish the reviews, forecasts, and health checks that keep customer teams accountable and leadership informed.

Skills

Go-to-market strategy

SQL

Python

Change initiatives

Strategic planning

Executive communication

Customer value delivery

Leadership experience

Tools

Snowflake

Retool

Workato

Job description

Gong is seeking a Senior Manager, Customer Field Operations to lead the post-sale go-to-market engine and define scalable operating systems, processes, and metrics that drive value. You will manage a distributed organization, translating executive strategy into concrete roadmaps, dashboards, and adoption initiatives while keeping customers at the center of retention and ARR growth.

You will work closely with Revenue Architect teams, leverage SQL/Python for data-informed decisions, and partner