Senior Product Manager, Global Returns & ReCommerce

Amazon Inc.; Factoria (WA); On-site; USD 136,000 - 184,000; Full time

Job summary

Amazon in Bellevue, WA seeks a Senior Product Manager for Return Logistics Services to lead the product vision and roadmap across all return methods. You will partner with operations, quality and engineering to close gaps, design feedback loops, and drive improvements in customer and associate experiences.

Key tasks include prioritizing VOC/VOA-driven initiatives, writing business cases, and delivering scalable solutions across markets, with a focus on data-driven impact and cross-functional

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.

Responsibilities

• Define and own the product vision and roadmap for customer experience and associate experience improvements across all return methods, translating VOC and VOA signals into a prioritized backlog that drives quality metric and NPS gains.
• Build VOC and VOA programs by partnering with in-store operations and quality teams to design closed-loop feedback mechanisms that connect customer sentiment, associate performance, and operational data to product decisions.
• Identify and prioritize technology gaps in areas such as the associate support hotline, self-service support options, and material replenishment, then collaborate with engineering to deliver scalable solutions.
• Drive cross-functional execution with technology, operations, business intelligence, finance, and partner teams to define requirements, align on trade-offs, and deliver results across markets.
• Author product documents including one-pagers and business cases that articulate the customer problem, proposed solution, and expected impact, and use data-driven narratives to influence resource allocation.

Skills

Product management

Roadmap strategy

End-to-end delivery

Stakeholder management

Technology products

Education

Bachelor's degree or equivalent

Job description

Amazon in Bellevue, WA seeks a Senior Product Manager for Return Logistics Services to lead the product vision and roadmap across all return methods. You will partner with operations, quality and engineering to close gaps, design feedback loops, and drive improvements in customer and associate experiences.

Key tasks include prioritizing VOC/VOA-driven initiatives, writing business cases, and delivering scalable solutions across markets, with a focus on data-driven impact and cross-functional