Senior Retrofit Programs Lead – Last Mile Ops

Amazon Inc.; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC is seeking a Senior Program Manager for Retrofit Strategy & Execution to own end-to-end operational campaigns across North America. You will drive coordination across hundreds of delivery stations, ensuring zero disruption to daily operations while delivering large-scale retrofit campaigns valued at $10M–$50M.

Responsibilities include live installation scheduling, VIN tracking, multi-vendor oversight, and cost management.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Own the live installation schedule across vendors, delivery stations, and regions while ensuring zero disruption to daytime operations.
• Manage VIN tracking, parts receiving, site storage, and vehicle availability at delivery stations.
• Coordinate multi-vendor installation operations including scheduling, oversight, reporting, and rework resolution.
• Validate vendor invoices against completion data and track costs against $10M–$50M campaign budgets.
• Provide weekly dashboard updates on completion status, cost performance, and quality metrics to leadership.

Skills

Program management

Data-driven decisions

Stakeholder communication

Vendor management

Cross-functional leadership

Education

Master's degree or MBA

Job description

Amazon.com Services LLC is seeking a Senior Program Manager for Retrofit Strategy & Execution to own end-to-end operational campaigns across North America. You will drive coordination across hundreds of delivery stations, ensuring zero disruption to daily operations while delivering large-scale retrofit campaigns valued at $10M–$50M.

Responsibilities include live installation scheduling, VIN tracking, multi-vendor oversight, and cost management.