Senior Retirement Plan Admin & Client Success Specialist

ADP; Salem (NH); Hybrid; USD 25,568 - 47,747; Full time

Benefits offered by this job

Wellness program

Retirement savings match

Paid time off

Job summary

ADP is seeking a Sr Client Service and Product Specialist to service abandoned retirement plans, including 401(k) accounts, and to provide day‑to‑day client and operational support for client initiatives. The role emphasizes strong client interaction, cross‑functional collaboration, and ongoing knowledge of ADP software platforms.

The position requires experience in a similar environment, proficiency with Microsoft Office, and the ability to work in a hybrid setting (3 days in the office, 2 days

Qualifications

• Minimum of one year of experience in a similar environment.
• Experience using Microsoft applications, including Excel, Word, and Outlook.
• High school diploma or equivalent education and experience.

Responsibilities

• Maintain client relationships by processing client requests, resolving inquiries, and ensuring key client and account information is accurate.
• Provide prompt responses to client service inquiries through incoming calls, emails, and regular mail.
• Maintain effective verbal and written communication with clients, colleagues, and partner teams.
• Develop strong working relationships across Client Service and internal partner teams to support issue resolution and service delivery.
• Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
• Act as first‑level support and subject matter expert for clients and other client service representatives.
• Support application users through instruction, navigation, troubleshooting, maintenance, and evaluation of solutions and alternatives.
• Work with internal support teams as needed to identify issue resolution.
• Act as a liaison between clients and internal departments to communicate, research, and investigate client issues.
• Analyze data and workflows to identify root causes, evaluate options, and recommend efficiencies.
• Provide research and consultative support to internal and external clients.
• Perform moderately complex clerical, administrative, and office support activities in accordance with established procedures.
• Create spreadsheets, presentations, and other documents as directed.
• Assemble and compile statistics and data from established sources.
• Create formulas and formats of moderate complexity.
• Organize correspondence and email and respond to requests for information.
• Conduct outbound calls to clients, the Department of Labor, and other government agencies.
• Provide support to leaders and the department as required.
• Perform other related duties and assignments as directed by management.
• Maintain and enhance knowledge of statutory changes and ADP software platforms.

Skills

Strong organization skills

Ability to work under pressure

Education

High school diploma or equivalent education

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

ADP is seeking a Sr Client Service and Product Specialist to service abandoned retirement plans, including 401(k) accounts, and to provide day‑to‑day client and operational support for client initiatives. The role emphasizes strong client interaction, cross‑functional collaboration, and ongoing knowledge of ADP software platforms.

The position requires experience in a similar environment, proficiency with Microsoft Office, and the ability to work in a hybrid setting (3 days in the office, 2 days