Retirement Plan Client Services Specialist

ADP, Inc.; Louisville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP, Inc. is seeking a Client Service Specialist to develop and maintain relationships with clients and serve as the primary contact for retirement plan services. You will communicate service delivery details, troubleshoot plan issues, and discuss legislative requirements with clients.

The role emphasizes proactive client satisfaction, retention, and effective collaboration with internal partners to ensure successful plan administration and client outcomes.

Qualifications

• Experience in a client service environment is preferred.
• Strong oral and written communication skills are expected.
• Proficiency in Microsoft Office and familiarity with payroll/recordkeeping systems is beneficial.

Responsibilities

• Act as the primary contact for retirement plans and provide prompt customer service.
• Explain plan changes and assist with plan design discussions with sponsors.
• Coordinate and schedule participant education workshops and CGT training.

Skills

Client service

Communication skills

Microsoft Office

Payroll systems

Time management

Organization

Presentation skills

Relationship building

Education

Bachelor's Degree or equivalent

Tools

Omni Plus

Power Image

Clarify

Job description

ADP, Inc. is seeking a Client Service Specialist to develop and maintain relationships with clients and serve as the primary contact for retirement plan services. You will communicate service delivery details, troubleshoot plan issues, and discuss legislative requirements with clients.

The role emphasizes proactive client satisfaction, retention, and effective collaboration with internal partners to ensure successful plan administration and client outcomes.