Senior Retail Site Manager: Drive Client Experience & Growth

Staples; Santa Clara (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Discounts for employees

Job summary

Staples Promotional Products is seeking a Customer Site Manager in Santa Clara, CA to oversee retail operations and deliver exceptional customer experiences. You’ll lead teams, drive KPI performance, manage inventory, and build strong client relationships in a fast-paced environment.

The role emphasizes strategic initiatives, cross-functional collaboration, and ongoing process improvements to enhance store-wide results and client satisfaction.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of retail operations experience.
• Proven people leadership experience.
• Experience managing KPIs and results.
• Knowledge of retail systems and POS tools.
• Strong communication and analytical skills.

Responsibilities

• Oversee inventory planning and control.
• Lead retail operations and customer experience execution.
• Drive sales and operational KPIs.
• Partner with client stakeholders and internal teams.
• Implement strategic retail initiatives.
• Coach and develop store teams.

Skills

Leadership

Customer experience

Relationship-building

Strategic thinking

Analytical skills

Communication

Retail operations

Collaboration

Education

Bachelor’s degree or equivalent

Tools

POS systems

Retail systems

Job description

Staples Promotional Products is seeking a Customer Site Manager in Santa Clara, CA to oversee retail operations and deliver exceptional customer experiences. You’ll lead teams, drive KPI performance, manage inventory, and build strong client relationships in a fast-paced environment.

The role emphasizes strategic initiatives, cross-functional collaboration, and ongoing process improvements to enhance store-wide results and client satisfaction.