Customer Site Retail Manager, Staples Promotional Products

Staples; Santa Clara (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Discounts for employees

Job summary

Staples Promotional Products is seeking a Customer Site Manager in Santa Clara, CA to oversee retail operations and deliver exceptional customer experiences. You’ll lead teams, drive KPI performance, manage inventory, and build strong client relationships in a fast-paced environment.

The role emphasizes strategic initiatives, cross-functional collaboration, and ongoing process improvements to enhance store-wide results and client satisfaction.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of retail operations experience.
• Proven people leadership experience.
• Experience managing KPIs and results.
• Knowledge of retail systems and POS tools.
• Strong communication and analytical skills.

Responsibilities

• Oversee inventory planning and control.
• Lead retail operations and customer experience execution.
• Drive sales and operational KPIs.
• Partner with client stakeholders and internal teams.
• Implement strategic retail initiatives.
• Coach and develop store teams.

Skills

Leadership

Customer experience

Relationship-building

Strategic thinking

Analytical skills

Communication

Retail operations

Collaboration

Education

Bachelor’s degree or equivalent

Tools

POS systems

Retail systems

Job description

Staples is business to business. You’re what binds us together.

At Staples Promotional Products (SPP), we help some of the world's most recognized brands amplify their identity through innovative promotional merchandise, technology-driven solutions, and exceptional customer experiences. As a Customer Site Manager, you will play a critical role in overseeing retail operations, driving business performance, and creating an outstanding customer experience. This is an exciting opportunity for a retail leader who thrives in a fast-paced environment, enjoys building strong client relationships, and is passionate about developing high-performing teams while delivering measurable business results.

What you’ll be doing:

• Oversee inventory planning and control.
• Lead retail operations and customer experience execution.
• Drive sales and operational KPIs.
• Partner with client stakeholders and internal teams.
• Implement strategic retail initiatives.
• Manage merchandising and promotional programs.
• Support product sample and fulfillment processes.
• Coach and develop store teams.
• Build executive-level client relationships.
• Drive continuous improvement and innovation.

What you bring to the table:

• Strong leadership skills.
• Passion for customer experience.
• Relationship-building expertise.
• Strategic mindset.
• Analytical problem-solving abilities.
• Ability to manage competing priorities.
• Change management experience.
• Excellent communication skills.
• Retail operations expertise.
• Collaborative leadership style.

What's needed - Basic Qualifications:

• Bachelor’s degree in related field or relevant work experience.
• 5+ years of retail operations experience.
• People leadership experience.
• Experience managing KPIs and results.
• Knowledge of retail systems and POS tools.
• Strong communication and analytical skills.

What's needed - Preferred Qualifications:

• Retail store within a corporate office experience.
• Executive stakeholder engagement experience.
• Visual merchandising and inventory planning expertise.
• Process improvement experience.
• Track record developing high-performing teams.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.