Senior Retail Sales Operations Lead — Remote (Chicagoland)

World's Finest® Chocolate; Chicago (IL); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Wellness Program

401k Matching

HSA/FSA

Life Insurance

Tuition Reimbursement

Job summary

World's Finest Chocolate is seeking a Senior Retail Sales Operations Specialist to drive accurate purchase order execution, new item setups, and program management across national accounts.

The role requires collaborating with Sales, Marketing, Supply Chain, and Finance, with focus on process improvements, automation, and AI-enabled tools to elevate efficiency. Remote work predominates, with proximity to Chicagoland office preferred.

Qualifications

• 4–7+ years of experience in Retail Sales Operations or related fields.
• Bachelor's degree in Business, Supply Chain, Operations, or related discipline preferred.
• Experience supporting national or regional retail customers and new item setups.

Responsibilities

• Own day-to-day execution of retail customer purchase orders from receipt through shipment readiness.
• Monitor open orders, delivery dates, inventory, order holds, and EDI exceptions.
• Coordinate cross-functional programs with Sales, Marketing, Finance, and Supply Chain.
• Lead major retail programs and events from planning to execution and post-event reviews.
• Maintain launch readiness trackers and ensure accurate customer pricing and promotions.

Skills

Project management

Cross-functional collaboration

Operational leadership

Excel proficiency

Education

Bachelor's degree in Business, Supply Chain, Operations, Project Management or related discipline

Tools

SAP

Walmart Retail Link/Luminate

Syndigo

1WorldSync

Power Automate

Copilot

Job description

World's Finest Chocolate is seeking a Senior Retail Sales Operations Specialist to drive accurate purchase order execution, new item setups, and program management across national accounts.

The role requires collaborating with Sales, Marketing, Supply Chain, and Finance, with focus on process improvements, automation, and AI-enabled tools to elevate efficiency. Remote work predominates, with proximity to Chicagoland office preferred.