Senior Remote Retail Operations Lead (Chicago Area)

World's Finest Chocolate

Chicago (IL)

Hybrid

USD 85,000 - 95,000

Full time

8 days ago

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Benefits offered by this job

Medical insurance

Vision insurance

Wellness Program

401k Matching

HSA/FSA

LifeLock Identity Theft Protection

STD/LTD Life Insurance

Tuition Reimbursement

Job summary

World’s Finest Chocolate is seeking a Senior Retail Sales Operations Specialist to drive day-to-day order execution, new item setups, pricing, and program management across national retailers. The role demands cross-functional collaboration with Sales, Marketing, Supply Chain, Finance, and IT, plus a builder mindset to continuously improve processes using automation and AI tools.

Remote-friendly with preference for candidates in the Chicagoland area; you will partner with National Account

Qualifications

Bachelor's degree in Business, Supply Chain, Operations or related field.
4–7+ years in Retail Sales Operations or related roles within CPG.
Experience with new item setup, onboarding, and retailer programs.
Knowledge of ERP, SAP or similar, and retailer portals.
Proven cross-functional project management and execution capability.

Responsibilities

Own day-to-day execution of retail purchase orders from receipt through shipment readiness.
Monitor open orders, delivery dates, inventory, holds and EDI exceptions.
Coordinate cross-functional actions with Sales, Marketing, Finance, and IT.
Lead new customer and new item setup from approval to activation.
Manage pricing, promotional pricing and document approvals.
Drive program management for CFAC, seasonal, and promotional events.
Identify risks early and implement automation and AI-enabled improvements.