Senior Retail Sales Associate - NON CASHIER

TrueTrack Staffing; Bryn Mawr (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

TrueTrack Staffing in Bryn Mawr, PA seeks a customer-facing showroom associate for a flooring/home improvement showroom. You will guide shoppers from initial conversation through quotes and purchase, helping them select flooring, discuss options, and finalize orders.

The role emphasizes strong communication, relationship-building, and the ability to close sales while maintaining an inviting showroom environment.

Qualifications

• Must have strong customer service and sales mindset.
• Ability to communicate effectively and build relationships.
• Organized and detail-oriented with multi-project handling.
• Comfortable discussing pricing and asking for the sale.

Responsibilities

• Welcome showroom visitors and understand project needs, style preferences, budget, and timeline.
• Guide customers through flooring options including carpet, hardwood, luxury vinyl, tile, and area rug.
• Explain product features, durability, maintenance, and installation considerations.
• Prepare accurate quotes, process orders, and maintain customer and project records.
• Follow up on inquiries, quotes, and product selections to close sales.
• Coordinate measurements, product availability, and installation scheduling with the team.
• Keep customers informed and resolve questions or concerns.
• Maintain an organized showroom with current samples and displays.
• Work toward sales goals while delivering attentive service.

Skills

Customer service

Sales ability

Communication

Relationship building

Organized

Attention to detail

Follow-up

Quote preparation

Product knowledge learning

Tools

Quoting software

Order-entry systems

Job description

This role works the front of house in a retail based environment in the home improvement space. On top of salary, there are also spiffs and commissions of 3% on sales. This person tends to make close to $80,000+ in first year!!!

This customer-facing role helps shoppers select the right flooring for their homes and projects, guiding them from the initial conversation through product selection, quoting, and purchase.

Responsibilities

• Welcome showroom visitors and understand their project needs, style preferences, budget, and timeline
• Guide customers through carpet, hardwood, luxury vinyl, tile, and area rug options
• Explain product features, durability, maintenance, and installation considerations
• Prepare accurate quotes, process orders, and maintain customer and project records
• Follow up on inquiries, outstanding quotes, and product selections to close sales
• Coordinate measurements, product availability, and installation scheduling with the appropriate team members
• Keep customers informed throughout the process and help resolve questions or concerns
• Maintain an organized, welcoming showroom with current samples and displays
• Work toward sales goals while delivering attentive, professional service

Qualifications

• Previous retail, showroom, or consultative sales experience preferred
• Flooring, furniture, home improvement, or interior design experience is a plus
• Strong communication, customer service, and relationship-building skills
• Comfortable discussing pricing, asking for the sale, and following up with prospective customers
• Organized and detail-oriented, with the ability to manage multiple customer projects
• Comfortable using computers, preparing quotes, and learning product and order-entry systems
• Willingness to learn flooring products and the installation process
• The ideal candidate enjoys building relationships, has an eye for color and design, and consistently follows up to turn customer inquiries into sales.