Senior Retail Manager: People, Performance & Inclusion

Apple Inc.; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Apple Inc. in Nashville, TN is seeking a Senior Manager for Apple Retail to lead a high-performing team and drive store performance, culture, and customer experience.

You will develop managers, recruit and train diverse talent, ensure exceptional service, and partner with the Store Leader on business priorities while modeling inclusive leadership in a fast-changing retail environment. The role emphasizes people development, operational excellence, and strategic decision-making.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Be proficient in written and spoken English.

Responsibilities

• Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.

Skills

Leadership

People management

Customer service

Communication

Analytics

Mentorship

Coaching

Decision making

Job description

Apple Inc. in Nashville, TN is seeking a Senior Manager for Apple Retail to lead a high-performing team and drive store performance, culture, and customer experience.

You will develop managers, recruit and train diverse talent, ensure exceptional service, and partner with the Store Leader on business priorities while modeling inclusive leadership in a fast-changing retail environment. The role emphasizes people development, operational excellence, and strategic decision-making.