Senior Retail Experience & Service Liaison

Renasant Bank; Ocala (FL); On-site; USD 52,000 - 74,000; Full time

Job summary

Renasant Bank seeks a Senior Retail Experience Specialist to support a multi-branch retail team. The role focuses on helping frontline staff deliver exceptional service, handling account opening, transactions, and policy guidance while collaborating with operations and learning teams.

You will be a liaison among branches, operations, and internal partners, driving efficiency, risk awareness, and customer satisfaction through proactive support and accurate information.

Qualifications

• Ability to solve problems and make quick decisions to positively impact the business and customer experience.
• Strong attention to detail and ability to prioritize customer and business needs.
• Comfortable using a variety of technology software products.

Responsibilities

• Drive retail branch performance by assisting employees with a broad range of financial services.
• Assist with account opening, processing transactions, reviewing documents and time sensitive tasks.
• Maintain knowledge of bank products, policies and procedures to guide routines and audits.

Skills

Problem solving

Detail oriented

Policy interpretation

Multi-tasking

Tech proficiency

Education

High School diploma or equivalent

Job description

Renasant Bank seeks a Senior Retail Experience Specialist to support a multi-branch retail team. The role focuses on helping frontline staff deliver exceptional service, handling account opening, transactions, and policy guidance while collaborating with operations and learning teams.

You will be a liaison among branches, operations, and internal partners, driving efficiency, risk awareness, and customer satisfaction through proactive support and accurate information.