Senior Retail Banking Experience Lead

Renasant Bank; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Renasant Bank is seeking a Senior Retail Experience Specialist to support branch teams and operations. You will help employees with sales, service, and account opening while ensuring adherence to bank policies and procedures. The role emphasizes fast, accurate responses and collaboration with internal partners.

Demonstrated retail banking experience and strong problem-solving skills are essential to drive exceptional customer experiences across multiple branches in a dynamic environment.

Qualifications

• Minimum 5 years of retail banking experience
• Ability to solve problems and make quick decisions to improve customer experience
• Strong attention to detail and prioritization
• Ability to interpret and influence policy
• Ability to handle multiple priorities in a fast-paced environment
• Comfort using various banking tech software and systems
• Familiarity with Renasant Retail policies in sales, service and operations

Responsibilities

• Drive retail branch performance and seamless customer experiences in a support team environment by assisting employees with a broad range of financial services
• Assist employees with account opening, processing transactions, reviewing documentation and other time-sensitive tasks
• Develop and maintain knowledge of bank products, policies, and procedures to influence the execution of core routines and processes consistently across all retail branches
• Collaborate with line of business partners to create seamless customer experiences including operations, the retail branch, learning & development and other internal financial services teams
• Seek to enhance the customer experience by providing feedback to internal partners on products, policies and procedures while advocating for both our internal and external customers
• Serve as the first point of contact for employees who bank at Renasant: Assist with account opening, maintenance, and answering questions on products and services
• Respond with a sense of urgency and intentionality to employees seeking assistance with customer inquiries, product, policy, and procedural questions
• Perform various system, process and control testing activities to mitigate risk and support change management initiatives
• Leverage training manuals, tools, policies and procedures, and other resources to provide guidance to employees
• Review, maintain and update retail resources as needed
• Perform other related duties as assigned

Skills

Retail banking experience

Problem solving

Attention to detail

Policy interpretation

Multi-tasking

Technology proficiency

Education

High School diploma or equivalent

Job description

Renasant Bank is seeking a Senior Retail Experience Specialist to support branch teams and operations. You will help employees with sales, service, and account opening while ensuring adherence to bank policies and procedures. The role emphasizes fast, accurate responses and collaboration with internal partners.

Demonstrated retail banking experience and strong problem-solving skills are essential to drive exceptional customer experiences across multiple branches in a dynamic environment.