Senior Retail Customer Experience Lead

FedEx Office; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant who can manage a variety of store functions, from taking orders and providing pricing to leading digital imaging and production processes. The role requires strong consultative selling, the ability to guide team members, and the capability to handle complex orders with accuracy.

The Lead Consultant will ensure quality service, coordinate shipping activities, and help optimize store operations while maintaining the FedEx Office standard procedures and

Qualifications

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Excellent verbal and written communication skills.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria as outlined in the Team Member Handbook.

Responsibilities

• Takes customer orders; provides pricing information; recommends FedEx Office products and services.
• Manages production flow; coordinates store activities; operates equipment with advanced knowledge.
• Provides leadership to team members on an assigned shift and assists in training.
• Coordinates shipping-related services; handles customer inquiries and ensures on-time delivery.

Skills

Customer service

Communication

Sales

Team leadership

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant who can manage a variety of store functions, from taking orders and providing pricing to leading digital imaging and production processes. The role requires strong consultative selling, the ability to guide team members, and the capability to handle complex orders with accuracy.

The Lead Consultant will ensure quality service, coordinate shipping activities, and help optimize store operations while maintaining the FedEx Office standard procedures and