Lead Retail Customer Service Associate

FedEx Group; Huntington Beach (CA); On-site; USD 52,000 - 80,000; Full time

Job summary

FedEx Group in Huntington Beach is seeking a Lead Consultant to handle customer orders, pricing, and consultative selling for FedEx Office products and services. The role includes coordinating store activities, producing complex orders, and guiding production processes with leadership direction.

You will ensure quality during and after production, manage digital imaging tasks, and help solve escalated customer issues with a solutions-oriented approach.

Qualifications

• Demonstrates consultative behaviors to deliver friendly, expert service.
• Manages production flow, ensures orders are done right and on time.
• Takes customer orders, provides pricing, and recommends FedEx Office products.
• Performs complex digital imaging and large job management.

Responsibilities

• Takes customer orders and provides pricing information.
• Performs consultative selling and recommends FedEx Office products and services.
• Manages production flow and ensures on-time completion of orders.
• Oversees digital imaging, finishing services, and large job management.

Job description

POSITION SUMMARY:

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
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