Customer Service Specialist

Placements24; The Islands (MS); Hybrid; USD 11,000 - 15,000; Full time

Benefits offered by this job

Hybrid work flexibility

Health benefits

Career development

Team-oriented culture

Job summary

Placements24 is seeking a Customer Service Specialist to join a hybrid team in Paarl. You will be the frontline contact for customers, handling inquiries and resolving issues to ensure satisfaction.

The role requires strong communication, CRM proficiency, and a customer-centric approach, with a flexible schedule that blends remote and in-office days.

Qualifications

• Previous experience in a customer service or client-facing role.
• Strong verbal and written communication skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively in a dynamic work environment.
• Adept at problem-solving and maintaining a customer-centric approach.
• High school diploma or equivalent; customer service certifications are a plus.

Responsibilities

• Respond to customer inquiries and requests via phone, email, and in-person channels.
• Address and resolve customer complaints promptly and effectively, ensuring a positive outcome.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges according to established procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure a consistent and high-quality customer experience.

Skills

Customer service experience

Verbal and written communication

CRM software proficiency

Time management

Problem-solving

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated Customer Service Specialist to join their hybrid team in Paarl . In this role, you will be the primary contact for customers, ensuring their needs are met with efficiency and professionalism. You will handle inquiries, resolve issues, and provide product information, contributing significantly to customer satisfaction and retention. This hybrid role offers the flexibility of working remotely some days and in the office on others, fostering a balanced work environment within the beautiful Paarl region.

Key Responsibilities

• Respond to customer inquiries and requests via phone, email, and in-person channels.
• Address and resolve customer complaints promptly and effectively, ensuring a positive outcome.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges according to established procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure a consistent and high-quality customer experience.

Requirements

• Previous experience in a customer service or client-facing role.
• Strong verbal and written communication skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively in a dynamic work environment.
• Adept at problem-solving and maintaining a customer-centric approach.
• High school diploma or equivalent; customer service certifications are a plus.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid work model offering flexibility between home and office in Paarl .
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career growth.
• A supportive and team-oriented workplace culture.