Senior Restoration PM: Lead Builds & Elevate Client Experience

Merit Restorations; Chesapeake (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Company Vehicle

401(k) match

Dental insurance

Health insurance

Life insurance

Vision insurance

Unlimited PTO

Job summary

Merit Restorations in Chesapeake, VA is seeking a skilled Restoration Project Manager to lead restoration projects from scope to closeout, coordinating with adjusters, subcontractors, and homeowners while keeping jobs on time, on budget, and to the highest standard of quality. We’re looking for a technical expert: organized, detail-driven, a strong communicator with high empathy.

You will thrive in high-pressure situations, solve problems quickly, and set the pace for teams.

Qualifications

• 3-5 years of construction project management experience preferred (residential, remodeling, or restoration).
• Prior insurance restoration or disaster recovery experience strongly preferred.
• Strong estimating ability; Xactimate knowledge a plus.
• Exceptional organizational, detail orientation, and follow-through skills.
• Positive, self-starting mindset; thrives in high-pressure environments.
• High empathy and excellent communication skills- calm under stress, clear with clients, confident with teams.
• Proficient in Microsoft Office; familiarity with Procore, MS Project, or similar platforms a plus.
• Ability to manage multiple projects independently and simultaneously.
• Able to work at the company office in Arlington, TX.

Responsibilities

• Lead all phases of restoration projects from scope to completion: estimating, contracts, schedules, budgets, and reporting.
• Oversee projects to ensure work is completed according to specifications, building codes, and schedules.
• Identify resources, assign tasks, and coordinate subcontractors, consultants, and vendors.
• Provide detailed quality control through frequent site visits and inspections.
• Anticipate risks, delays, or conflicts and proactively resolve them.
• Maintain compliance with local/national building codes and safety standards.
• Manage day-to-day homeowner and insurance adjuster interactions.
• Set and manage expectations, deliver clear updates, and resolve issues promptly.
• Document full scope of repairs during site visits and communicate findings.
• Build and sustain strong relationships with insurance carriers, adjusters, homeowners, and subcontractors.
• Communicate difficult or sensitive information tactfully and professionally.
• Prepare job budgets, track expenses, and manage cash flow.
• Ensure each project achieves a minimum gross profit margin as set by company standards.
• Handle invoicing, collections, and financial closeout of jobs.
• Support accounting team with cost tracking, invoicing, and mortgage company coordination.
• Develop, manage, and improve operational procedures and workflows for efficiency and accountability.
• Oversee jobsite safety, organization, and cleanliness at all times.
• Provide owners, clients, and teams with updated two-week lookahead schedules.
• Conduct weekly progress meetings and issue meeting minutes.
• Deliver a calm, empathetic presence to families navigating stressful losses.
• Ensure satisfaction at every stage; follow up after completion to maintain trust.
• Act as an advocate for the homeowner while balancing carrier requirements.
• Support sales and marketing efforts through strong client relationships and reputation.

Skills

Organizational skills

Attention to detail

Communication skills

Empathy

Time management

Tools

Procore

MS Project

Microsoft Office

Job description

Merit Restorations in Chesapeake, VA is seeking a skilled Restoration Project Manager to lead restoration projects from scope to closeout, coordinating with adjusters, subcontractors, and homeowners while keeping jobs on time, on budget, and to the highest standard of quality. We’re looking for a technical expert: organized, detail-driven, a strong communicator with high empathy.

You will thrive in high-pressure situations, solve problems quickly, and set the pace for teams.