Senior Restoration Construction Project Manager

ServiceMaster Restore; Hampton (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

IRA 3% Matching

Health insurance

Paid time off

Bonus based on performance

Dental insurance

Job summary

ServiceMaster Premier Restoration Services seeks an experienced Senior Restoration Construction Project Manager to lead complex residential and commercial reconstruction projects after damage. You will own planning through completion, coordinate in-house teams and subcontractors, and ensure profitability and quality.

Ideal candidates have five years of restoration project leadership, with experience in insurance coordination and documenting project progress.

Qualifications

• Approximately five years of experience managing restoration construction projects.
• Experience handling large losses, multiple trades, and customer expectations.
• Experience working with insurance carriers and service-level requirements.
• Strong communication and leadership skills.

Responsibilities

• Lead large, complex restoration construction projects from start through completion, file closure, and collection.
• Serve as the primary point of contact for customers, insurance adjusters, and other project stakeholders; provide regular updates and set clear expectations.
• Develop and manage project budgets, schedules, estimates, supplements, and change orders to meet company profitability goals.
• Coordinate in-house teams, subcontractors, materials, permits, purchase orders, and work orders.
• Obtain required contracts, authorizations, approvals, and documentation at project milestones.
• Conduct site visits and quality checks to confirm work is progressing safely and meets project requirements.
• Maintain accurate project records, notes, photos, and status updates in required systems.
• Meet insurance carrier service agreement and documentation requirements, including responding to required notes and emails within established timeframes.
• Support and share project management best practices with the reconstruction team.
• Assist with customer issue resolution, collections, and operational improvements as needed.

Skills

Strong communication

Organization

Problem-solving

Leadership

Education

Xactimate Level 1 certification

Tools

XactAnalysis

Restore 365

Docusketch

Xactimate

Job description

Benefits:

• IRA 3% Matching
• Health insurance
• Paid time off
• Bonus based on performance
• Dental insurance

Senior Restoration Construction Project Manager

ServiceMaster Premier Restoration Services is seeking an experienced Senior Restoration Construction Project Manager to lead complex residential and commercial reconstruction projects after fire, water, storm, and other property damage. This role is suited to a project manager who can take ownership of larger losses, guide projects from initial planning through completion and collection, and help maintain high standards for customers, documentation, quality, and profitability.

We service Hampton Roads, the Peninsula, and the area between Virginia and the Outer Banks of North Carolina. We have four physical locations including Chesapeake, Yorktown , Suffolk VA and Elizabeth City NC.

Anticipated total compensation: 90,000–120,000 per year. Actual compensation will depend on experience, qualifications, and bonus results. Total compensation includes Salary and bonuses on jobs closed and collected.

What You’ll Do

• Lead large, complex restoration construction projects from start through completion, file closure, and collection.
• Serve as the primary point of contact for customers, insurance adjusters, and other project stakeholders; provide regular updates and set clear expectations.
• Develop and manage project budgets, schedules, estimates, supplements, and change orders to meet company profitability goals.
• Coordinate in-house teams, subcontractors, materials, permits, purchase orders, and work orders.
• Obtain required contracts, authorizations, approvals, and documentation at project milestones.
• Conduct site visits and quality checks to confirm work is progressing safely and meets project requirements.
• Maintain accurate project records, notes, photos, and status updates in required systems.
• Meet insurance carrier service agreement and documentation requirements, including responding to required notes and emails within established timeframes.
• Support and share project management best practices with the reconstruction team.
• Assist with customer issue resolution, collections, and operational improvements as needed.

What You Will Bring

• Approximately five years of experience managing restoration construction projects, or comparable experience leading complex construction projects.
• Demonstrated ability to manage larger losses, multiple trades, subcontractors, budgets, schedules, and customer expectations.
• Experience working with insurance carriers and service-level requirements.
• Strong communication, organization, problem-solving, and leadership skills.
• Ability to achieve consistently high customer service scores in both internal and TPA surveys.
• Working knowledge of XactAnalysis, Restore 365, Docusketch, or similar restoration project platforms. Have a minimum Level 1 Xactimate certification.
• Ability to review estimates, project costs, and documentation for accuracy as well as efficiently create and submit supplements via required estimating software.
• Ability to Quality Control your own assigned projects.
• Valid driver’s license and acceptable driving record to company standards.
• Ability to pass a background check to company standards.

Work Environment and Physical Requirements

Work takes place at residential and commercial properties affected by disasters. The role requires travel between job sites and may involve exposure to dust, debris, noise, changing temperatures, and other job-site conditions. Site visits may require standing, walking, climbing, kneeling, crouching, or crawling, and lifting or moving items up to 50 pounds.