Senior Restaurant Tech Systems Engineer

Sweetgreen; Los Angeles (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay + bonus

Medical plans

Dental & Vision

Flexible PTO

401k

HSA & FSA

Free greens

Career development

Sweetgreen swag

Job summary

Sweetgreen is seeking a Retail Technology Systems Engineer to own the configuration, stability, and security of restaurant technology across the fleet, from POS to kitchen displays and connected equipment. You will deliver new capabilities through successful go-lives and serve as the technical escalation point for restaurant support teams.

You will partner with multiple internal teams and vendors to evaluate hardware, manage escalations, and prepare for launches, while keeping systems

Qualifications

• 5+ years of restaurant or retail technology experience.
• 3+ years of hands-on device and endpoint management (Microsoft Intune preferred).
• Experience administering a restaurant POS platform (PAR Brink preferred; Oracle Simphony, Toast, or similar also relevant).
• Working knowledge of payment terminals, KDS, printers, mobile devices, and networking equipment.
• Scripting experience in PowerShell or Python and comfort with REST APIs and integration tools such as Postman and Workato; exposure to .NET/C# is a plus.
• Experience with Datadog, ServiceNow, and incident and on-call workflows, along with working knowledge of PCI security standards.
• Experience with Cisco Meraki, Jira, Confluence, remote support tools, or restaurant automation and robotics is a plus, as are CompTIA A+, Network+, or Security+ certifications.

Responsibilities

• Implement, upgrade, and support restaurant technology across the fleet, including PAR Brink POS and related devices.
• Build and maintain standardized device images and configurations in Microsoft Intune for POS, kiosk, BOH, KDS, iPad, and time clock endpoints, and release patches and fixes.
• Build integrations and automations between restaurant applications using REST APIs, Workato, PowerShell, and Python.
• Monitor restaurant system health, resolve incidents, and serve as the escalation point for Tier 1 and Tier 2 support teams.
• Partner with Software Engineering, Security, Networking, Operations, Marketing, Digital, and vendor partners to evaluate new hardware and capabilities, manage vendor escalations, and ready the team for new product launches.
• Keep restaurant systems secure and PCI-compliant, and maintain clear documentation, runbooks, and SOPs for support teams and fellow engineers.

Skills

PowerShell

Python

REST APIs

Datadog

ServiceNow

PCI security standards

Jira

Confluence

Tools

PAR Brink POS

PAR Payment Services

KDS

Oracle Simphony

Toast

Microsoft Intune

Postman

Workato

Cisco Meraki

Jira

Confluence

Job description

Sweetgreen is seeking a Retail Technology Systems Engineer to own the configuration, stability, and security of restaurant technology across the fleet, from POS to kitchen displays and connected equipment. You will deliver new capabilities through successful go-lives and serve as the technical escalation point for restaurant support teams.

You will partner with multiple internal teams and vendors to evaluate hardware, manage escalations, and prepare for launches, while keeping systems