Senior Restaurant Operations Leader

TGI Fridays - 64303; Hanover (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

TGI Fridays is seeking a Manager to lead restaurant operations and mentor 3–6 managers and hourly staff, ensuring outstanding guest experiences and adherence to brand standards. You will oversee staffing, training, and performance, while driving sales and local marketing initiatives.

You will coach teams, manage P&L, and maintain a safe, compliant workplace aligned with Credo and guiding principles. The role emphasizes leadership and accountability.

Qualifications

• 4-year college degree preferred.
• Minimum of 2 years of experience in Restaurant Management with knowledge of Friday's recipes, policies, standards and successful results.
• Capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of POS system and back office systems to fulfill management functions.

Responsibilities

• Manages all day-to-day restaurant operations with a focus on delivering a great guest experience; supervises and support 3–6 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.
• Aligns all behavior with the Credo and Guiding Principles.
• Executes on all brand standards.
• Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketing promotions.
• Assists with the determination of current and future staffing needs in the restaurant to ensure an adequate number of talented team members are available to deliver a great guest experience.
• Identifies and develops high potential team members and managers to fill future openings.
• Provides ongoing and honest feedback, coaching and development to managers and team members.
• Evaluates performance fairly and frequently and holds managers and team members accountable to results.
• Creates a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met.
• Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests.
• Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures.

Skills

Leadership

Coaching

Guest experience

Communication

Strategic thinking

Education

Bachelor’s degree preferred

Tools

POS system

Back-office systems

Job description

TGI Fridays is seeking a Manager to lead restaurant operations and mentor 3–6 managers and hourly staff, ensuring outstanding guest experiences and adherence to brand standards. You will oversee staffing, training, and performance, while driving sales and local marketing initiatives.

You will coach teams, manage P&L, and maintain a safe, compliant workplace aligned with Credo and guiding principles. The role emphasizes leadership and accountability.