Senior Residential Services Manager — 24/7 Campus Operations

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

The Senior Residential Services Manager (Sr. RSM) at the University of Pennsylvania will have full management responsibility for up to two Information Centers, delivering 24/7 front-line resident and guest services at the Quadrangle or Sansom Place.

You will supervise student staff, coordinate schedules, and ensure safety, accessibility, and high-quality service while collaborating with CHAS, Facilities Services, and campus partners.

Qualifications

• Associate’s Degree or two-year college degree required and 2 to 3 years of relevant experience.
• BA/BS degree or equivalent preferred.
• Excellent decision-making, ability to work independently with limited supervision, knowledge of office procedures and equipment.
• Demonstrated ability to manage multiple projects simultaneously.
• Competency with computer applications essential: Word processing, Spreadsheet, Database, Web applications.

Responsibilities

• Has full responsibility for management of up to 2 Information Centers (IC), and plans, implements processes, and manages front line resident and guest services operations to customers at the Quadrangle or Sansom Place.
• Prepares IC shift schedules for student staff, supervises 2 IC student managers, supervises up to 30 student staff workers, and temporary staff, to ensure operations are managed 7 days/week, 24 hours/day, including holidays.
• Oversees and implements documentation, communication and customer service delivery processes and controls for access & keys, guest access, life safety systems and general resident and guest support.
• Is expected to develop positive working relationships with colleagues, campus partners, and critical stakeholders, e.g., College Houses and Facilities Services, maintaining ongoing communications regarding services, activities, and events in those buildings.
• Assists in planning and implementing improvements and special projects in delivery of services.
• Serve on and positively contribute up to 2 departmental committees.

Skills

Decision making

Independent work

Project management

Communication

Teamwork

Supervisory experience

Customer service

Education

Associate’s Degree or two-year college degree

BA/BS degree preferred

Tools

Word processing

Spreadsheet

Database

Web applications

Job description

The Senior Residential Services Manager (Sr. RSM) at the University of Pennsylvania will have full management responsibility for up to two Information Centers, delivering 24/7 front-line resident and guest services at the Quadrangle or Sansom Place.

You will supervise student staff, coordinate schedules, and ensure safety, accessibility, and high-quality service while collaborating with CHAS, Facilities Services, and campus partners.