24/7 Campus Residential Services Manager

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition assistance

Retirement plans

Professional development opportunities

Flexible work hours

Job summary

A prestigious educational institution in Philadelphia is seeking a Residential Services Manager to oversee an Information Center and support residential services. The role includes managing a front-line guest service operation, developing customer service strategies, and maintaining positive relationships with colleagues and departments. Candidates should have a high school diploma, experience in customer service, and strong communication skills. This position offers a supportive work environment with competitive benefits and development opportunities.

Qualifications

• 1 to 2 years of progressive customer service experience, preferably in an academic setting.
• Ability to work in a fast-paced, high-pressure environment.
• Experience in hiring, training, supervising, and evaluating student staff preferred.

Responsibilities

• Manage one of the twelve Information Centers for Residential & Hospitality Services.
• Develop information, communication, and customer service delivery strategies.
• Promote a positive image and act as an ambassador to the University.

Skills

Oral and written communication skills

Interpersonal skills

Organizational skills

Customer focus

Ability to work independently and in a team

Decision-making skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A prestigious educational institution in Philadelphia is seeking a Residential Services Manager to oversee an Information Center and support residential services. The role includes managing a front-line guest service operation, developing customer service strategies, and maintaining positive relationships with colleagues and departments. Candidates should have a high school diploma, experience in customer service, and strong communication skills. This position offers a supportive work environment with competitive benefits and development opportunities.