Senior Residential Services Lead - 24/7 Guest Support

University of Pennsylvania; United (PA); Sur place; USD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health, Life, and Flexible Spending

Tuition benefits

Retirement plans

Résumé du poste

The University of Pennsylvania in Philadelphia, PA, seeks a Senior Residential Service Manager to lead Information Centers at the Quadrangle or Sansom Place, delivering high-level customer service 24/7.

You'll supervise up to 30 student staff and two graduate managers, coordinate front-line operations, and collaborate with CHAS and Facilities Services to plan improvements and uphold Penn's service standards.

Qualifications

• Associate's degree or equivalent required; 2–3 years of relevant experience.
• BA/BS degree or equivalent preferred.
• Excellent decision-making and independent work skills.
• Ability to manage multiple projects simultaneously.
• Proficient with Word, Spreadsheet, Database, and Web applications.
• Excellent written, organizational, and verbal communication.
• Maintain confidentiality of sensitive information.
• Strong judgment and professionalism.
• Team player who can support housing and conference events.
• Interest in working in a diverse University setting with student contact.
• Must be able to stand, stretch, lift 25-30 lbs.
• Flexible schedule including evenings, weekends, and holidays.

Responsabilités

• Has full responsibility for management of up to 2 Information Centers; plan, implement, and manage frontline resident and guest services operations at the Quadrangle or Sansom Place.
• Prepares IC shift schedules for student staff; supervises up to 30 student staff workers and temporary staff; ensure 7 days/week, 24 hours/day operations.
• Oversees documentation, communication and customer service delivery processes for access, guest access, life safety systems and general resident/guest support.
• Develop positive relationships with faculty, staff and students, includingCHAS and Facilities Services; maintain ongoing communications about services, activities, events.
• Assist in planning and implementing improvements and special projects in service delivery.
• Serve on up to 2 departmental committees.

Connaissances

Decision making

Independent work

Project management

MS Office

Written communication

Verbal communication

Confidentiality

Team player

Supervisory experience

Student interactions

Flexible schedule

Formation

Associate degree or equivalent

BA/BS preferred

Outils

Word processing

Spreadsheet

Database

Web applications

Description du poste

The University of Pennsylvania in Philadelphia, PA, seeks a Senior Residential Service Manager to lead Information Centers at the Quadrangle or Sansom Place, delivering high-level customer service 24/7.

You'll supervise up to 30 student staff and two graduate managers, coordinate front-line operations, and collaborate with CHAS and Facilities Services to plan improvements and uphold Penn's service standards.