Senior Resident Services & Engagement Leader

GHP Management Corporation; Los Angeles (CA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Employee assistance program

Tuition assistance

Flexible spending accounts

Life & AD&D Insurance

Pet Insurance

Referral bonus

Job summary

GHP Management Corporation, based at Broadway Palace in Los Angeles, seeks a Senior Customer Care Specialist to lead the Resident Services team, oversee move-ins and maintenance communications, and drive a high level of resident engagement and satisfaction.

You will mentor staff, coordinate events, manage parking and keys, and ensure service-excellence standards are met across the property operations and guest relations. This role reports to the Community Manager.

Qualifications

• High school diploma or equivalent experience.
• 2-5 years of customer service management experience in property management or similar.
• Knowledge of Fair Housing preferred.
• General computer skills required.

Responsibilities

• Lead the Resident Services team by setting a service-excellence standard and inspiring the team.
• Ensure resident interactions are handled efficiently and follow up for satisfaction.
• Manage move-ins, service requests, and resident complaints with documented follow-up and resolution.
• Prepare move-in packets, access maps, keys, and verify parking assignments.
• Act as the first contact for resident inquiries and build a sense of community.
• Develop and implement quarterly events to promote customer relations and satisfaction.

Skills

Leadership

Customer-centric

Problem solving

Communication

Conflict resolution

Organization & project management

Education

High school diploma or equivalent

Job description

GHP Management Corporation, based at Broadway Palace in Los Angeles, seeks a Senior Customer Care Specialist to lead the Resident Services team, oversee move-ins and maintenance communications, and drive a high level of resident engagement and satisfaction.

You will mentor staff, coordinate events, manage parking and keys, and ensure service-excellence standards are met across the property operations and guest relations. This role reports to the Community Manager.