Resident Experience & Operations Lead

GHP Management Corporation; Lancaster (CA); On-site; USD 35,817 - 38,572; Full time

Job summary

GHP Management Corporation in Los Angeles is seeking a FlexOps Assistant Community Manager to support operations across multiple communities. You will lead customer experience initiatives, ensure compliance with Fair Housing, assist with audits, leasing activities, and financial processes using Yardi, while coordinating with the Regional Sales Manager.

This full-time role emphasizes strong communication, teamwork, and organizational skills to manage resident relations, move-in/out experiences,

Qualifications

• 2+ years property management experience in operations or resident services.
• Experience in bookkeeping and financial record-keeping is a plus.
• Sales and/or leasing experience preferred.
• General office experience, including proficiency in MS Word, Excel, and Outlook.
• Strong knowledge of Fair Housing regulations and compliance best practices.

Responsibilities

• Create and maintain a safe, respectful, and productive environment for all team members.
• Set and uphold a Service Excellence standard, inspiring teams to achieve it.
• Promote regular communication and transparency within the community teams.
• Oversee and enhance resident move‑in and move‑out experiences to improve engagement and retention.
• Efficiently handle resident requests and concerns, proactively addressing challenges.
• Support and reinforce company policies, values, and culture across communities.
• Assist with internal and external audits to ensure compliance with company policies, Fair Housing regulations, and other legal requirements.
• Monitor resident files, lease agreements, and community records for accuracy and adherence to policies.
• Ensure compliance with financial protocols, including rent collection, delinquencies, and timely issuance of notices.
• Support property teams in maintaining updated documentation for compliance reviews and reporting.
• Assist in designing and implementing resident retention programs in alignment with corporate initiatives.
• Assist in marketing communities through online advertisements, social media engagement, and community outreach.
• Participate in leasing efforts by handling prospective resident inquiries, scheduling tours, and managing follow‑ups.
• Ensure model units and community spaces are market‑ready and presentable at all times.
• Develop and distribute marketing materials based on corporate branding guidelines.
• Assist in reputation management by responding to online reviews and resident feedback.
• Assist in financial record‑keeping, including rent posting, bank deposits, and delinquency management.
• Support the Community Manager in monitoring rent collection, issuing 3‑day notices, and escalating delinquent accounts for legal action if necessary.
• Ensure proper classification and recording of financial transactions using property management software.
• Assist in financial reporting and budget tracking to align with ownership expectations.
• Lead and support initiatives that enhance operational efficiency and resident satisfaction.
• Assist with training and mentorship programs for new team members and FlexOps staff.
• Identify opportunities for process improvements and implement solutions to streamline workflows.
• Partner with leadership to execute special projects that drive team performance and organizational success.

Skills

Customer Experience

Leadership

Compliance knowledge

Problem Solving

Communication

Teamwork

Financial Acumen

Sales/ Leasing

Organizational Skills

Project Management

Tools

Yardi software

Job description

GHP Management Corporation in Los Angeles is seeking a FlexOps Assistant Community Manager to support operations across multiple communities. You will lead customer experience initiatives, ensure compliance with Fair Housing, assist with audits, leasing activities, and financial processes using Yardi, while coordinating with the Regional Sales Manager.

This full-time role emphasizes strong communication, teamwork, and organizational skills to manage resident relations, move-in/out experiences,