Resident Experience Specialist

GHP Management Corporation; Los Angeles (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

GHP Management Corporation is seeking a Customer Care Specialist for the Medici property in Los Angeles. You will be the on-site first point of contact, delivering an exceptional living experience and handling inquiries, service requests, and community engagement.

The role emphasizes resident relations, event planning, and coordinating with the property team to maintain standards and renewals. Strong communication and multitasking skills are essential for success.

Qualifications

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
• Personable, positive, team-oriented mindset.
• Ability to multitask, work independently, manage competing requests and priorities.
• High school diploma or equivalent experience.
• 1-3 years’ experience in customer relations within Property Management or similar industry and/or 2-3 years combination of customer relations in retail, hospitality property management preferred.
• Knowledge of Fair Housing preferred.
• General computer skills required.

Responsibilities

• Act as first level of contact for all resident inquiries, service requests and concerns.
• Create a sense of community and an outstanding living experience for residents.
• Resolution driven and promotes positive, proactive resident relations.
• Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration.
• Efficiently handle resident requests and complaints.
• Contribute to resident retention efforts through service delivery and participation in resident events and resident outreach.
• Assist with all inquiries, including move-in process, resident requests, follow-up, administration, renewal process and move-out process.
• Demonstrate service excellence by being a role model for company values, our employee promise, policies and initiatives.
• Plan and host community events.
• Utilize social media outlets to engage residents as assigned.
• Contribute to the resident renewal process by acting in a sales capacity to present renewal options to residents.
• Contribute to the cleanliness and curb appeal maintenance of the property by inspecting the property common area and resident amenities daily and reporting to the Service Team any areas that need to be cleaned.
• Conduct patio and balcony compliance inspections to ensure these meet the GHP exterior standards.
• Prepare notices for residents in accordance to lease and Fair Housing requirements as instructed by the Community Manager.
• Generate maintenance work orders and follow ups with the Service Team for status and completion.
• Effectively communicate with residents on the status of maintenance work orders placed.
• Log all resident activity.
• Maintain thorough knowledge of specifications and community policies.
• As needed, participate in rent delinquency prevention efforts by reaching out to late residents and ensuring these post payments to their account as soon as possible.

Skills

Customer service

Multitasking

Teamwork

Communication

Fair Housing knowledge

General computer skills

Education

High school diploma or equivalent

Job description

GHP Management Corporation is seeking a Customer Care Specialist for the Medici property in Los Angeles. You will be the on-site first point of contact, delivering an exceptional living experience and handling inquiries, service requests, and community engagement.

The role emphasizes resident relations, event planning, and coordinating with the property team to maintain standards and renewals. Strong communication and multitasking skills are essential for success.