Senior Resident Experience Manager

American Campus Communities; West Lafayette (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Dental

Vision

401(k) with Employer Matching

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

HSA with Employer Matching

Short-Term Disability

Long-Term Disability

Job summary

American Campus Communities is seeking a Senior Resident Experience Manager for 3rd & West in West Lafayette, IN. You will lead the property team, oversee leasing, marketing, and administrative operations, and ensure exceptional resident interactions from first contact to lease renewal.

You will recruit, hire, and develop staff, manage budgets with the Service Manager, and maintain strong university partnerships while upholding company standards and curb appeal.

Qualifications

• 2 years’ of leadership experience in student or multi-family housing, or similar industry.
• Bachelor’s degree in business or relevant field preferred.
• Strong communication and collaboration skills; demonstrated leadership abilities.

Responsibilities

• Supervise office team and property staff to deliver exceptional resident experience.
• Recruit, hire, train, and develop direct reports to meet leasing and marketing goals.
• Conduct performance evaluations and development discussions with team.
• Manage property financials and budgeting with Service Manager.
• Oversee rent collection and eviction processes in partnership with centralized services.
• Direct marketing events and maintain property website accuracy.

Skills

Leasing & Marketing

Customer Service

Facility Management

Budgeting

Supervision

Business Administration

Public Relations

Residence Life

Leadership

Education

Bachelor’s degree in business or relevant field

Job description

American Campus Communities is seeking a Senior Resident Experience Manager for 3rd & West in West Lafayette, IN. You will lead the property team, oversee leasing, marketing, and administrative operations, and ensure exceptional resident interactions from first contact to lease renewal.

You will recruit, hire, and develop staff, manage budgets with the Service Manager, and maintain strong university partnerships while upholding company standards and curb appeal.