Senior Resident Billing & Client Success Specialist

RealPage, Inc.; Richardson (TX); On-site; USD 63,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Holidays

Professional development

Performance-based bonus

Job summary

RealPage, Inc. in Richardson, TX is seeking a Property Account Manager to oversee mid to large Resident Billing Services portfolios.

You will serve as the primary client-facing leader on billing execution, partnering with property leadership and internal teams to ensure accurate, timely bills and contract-aligned SLAs. The role demands deep expertise in utility management, consultative client service, and strong analytics.

Qualifications

• Bachelor’s degree preferred (Business, Finance, Accounting, or related field)
• Fluent written and spoken English with clear communication
• 3–5+ years in PSR/Resident Billing or similar billing operations
• 3–5+ years in customer service, billing support, or AP/AR
• Detail-oriented, able to manage multiple workstreams in a fast-paced environment

Responsibilities

• Provide property-level support for active RBS clients/accounts; handle inquiries, clarify billing items, and ensure accurate resident bills.
• Complete training, tools, and reporting tasks related to RBS; ensure accurate execution of tasks related to billing processes.
• Process billing change submissions and monitor approvals and exceptions when SAM is not assigned.
• Conduct credit requests (non‑SLA), including creation, documentation, routing, and follow‑up.
• Execute payment research, resident credit research, disbursement inquiries, and delinquency reporting tasks under RUM Collect/RBR workflows.
• Retrieve and validate monthly utility bills for assigned properties; complete default research and resolve root causes.
• Investigate sub‑meter issues, proposal requests, high/low usage concerns, and meter health issues with Read Readiness.
• Assist with PPA/pre‑adjustment/recalculation items and property‑driven billing concerns.
• Manage billing recovery inquiries, and resident billing compliance questions as needed.
• Maintain accurate case notes, documentation, and email management aligned with SLA.
• Attend regular internal and client meetings; communicate updates, risks, blockers, and status reports.

Skills

Excellent communication in English

Strong analytical thinking

MS Office (Excel, Word, Outlook)

Multitasking / time management

Education

Bachelor’s degree preferred (Business, Finance, Accounting)

Equivalent industry experience accepted

Tools

Microsoft Copilot

Claude

Gemini

ChatGPT

Job description

RealPage, Inc. in Richardson, TX is seeking a Property Account Manager to oversee mid to large Resident Billing Services portfolios.

You will serve as the primary client-facing leader on billing execution, partnering with property leadership and internal teams to ensure accurate, timely bills and contract-aligned SLAs. The role demands deep expertise in utility management, consultative client service, and strong analytics.