Senior Reservations & Ticketing Agent - Amadeus Expert

Qatar Airways Group; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Qatar Airways Group in Miami, FL is seeking a Senior Reservations and Ticketing Agent. You will handle passenger reservations, ticketing, and related queries using Amadeus, while ensuring high service quality and adherence to airline procedures.

The role requires strong English communication, fare construction knowledge, and the ability to work both independently and in a team, with a focus on customer satisfaction and accuracy.

Qualifications

• High school diploma with 2+ years of experience or a bachelor's degree with 1+ year of experience.
• Certificate of Ticketing and Reservations.
• ATA Amadeus Certificate is an added advantage.
• Working experience in an airline or customer-related position.
• Computer knowledge.
• Fair knowledge of world geography.
• Excellent English language communication skills—spoken and written.
• Thorough knowledge of fare construction and ticketing.
• Ability to work independently as well as in a team.
• Numeric skills.

Responsibilities

• Handle customer requirements and requests professionally to minimize complaints and support travel agents with seat confirmations and VIP bookings/ticket queries.
• Follow QR procedures and regulations to achieve high-quality reservations service.
• Arrange reservations and routings using Amadeus and communicate fares and policies to passengers.
• Issue tickets and quote correct fares to passengers.
• Investigate complaints to identify and fix weak areas.
• Prepare staff rosters and ensure proper manpower distribution.
• Maintain airline standards, quality of work, and staff motivation.
• Maximize customer satisfaction and retention, including FFP enrolments.
• Prepare sales reports and weekly reports for the Line Manager.

Skills

Customer service

Communication

Fare construction

Ticketing

Geography

Numeric skills

Independent work

Teamwork

English proficiency

Education

Bachelor's degree or equivalent

Certificate of Ticketing and Reservations

ATA Amadeus Certificate

Tools

Amadeus

Job description

Qatar Airways Group in Miami, FL is seeking a Senior Reservations and Ticketing Agent. You will handle passenger reservations, ticketing, and related queries using Amadeus, while ensuring high service quality and adherence to airline procedures.

The role requires strong English communication, fare construction knowledge, and the ability to work both independently and in a team, with a focus on customer satisfaction and accuracy.