Reservation Agent - Arabic speaker

Hyatt; United States; In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

Hyatt is seeking a Reservation Agent who speaks Arabic to manage high-end reservations and guest inquiries in both Arabic and English. You will ensure accuracy, personalize assistance, and collaborate with multiple hotel departments to maximize occupancy and revenue in a luxury environment.

You will handle group bookings, travel trade requests, and special arrangements while upholding Hyatt's standards of service and confidentiality.

Competenze

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.

Mansioni

• Handle reservation requests via telephone, email, and online channels promptly and professionally.
• Provide accurate information on room types, rates, packages, and hotel services.
• Process, modify, and cancel reservations while ensuring guest profiles are up to date.
• Deliver service in Arabic and English, addressing inquiries and special requests.
• Maximize room revenue through upselling and cross-selling of rooms and hotel services.
• Maintain knowledge of offerings, policies, and guest experiences to offer informed recommendations.
• Coordinate with Front Office, Sales, Revenue Management and other departments for seamless reservations.
• Monitor room availability and booking patterns to support occupancy targets.
• Ensure reservation data and guest profiles are accurately recorded in the PMS/CRS.
• Handle group inquiries and travel trade requests per guidelines.
• Respond to guest feedback and issues with prompt resolutions.
• Maintain confidentiality and comply with data protection and procedures.
• Prepare reservation reports and forecasts as required by management.
• Support departmental goals through teamwork and guest-focused service.

Conoscenze

Arabic-English fluency

Upselling

Customer service

Organizational skills

Interpersonal skills

Problem-solving

Multi-tasking

Attention to detail

Formazione

Diploma or Bachelor's in Hospitality/Hotel Management

Strumenti

PMS

CRS

Microsoft Office

Descrizione del lavoro

The Reservation Agent - Arabic Speaker is responsible for handling accommodation reservations, guest inquiries, and booking requests while delivering exceptional customer service and maximizing revenue opportunities. The role serves as a key point of contact for guests and travel partners, ensuring reservation accuracy, efficient communication, and personalized assistance in both Arabic and English. The Reservation Agent contributes to achieving occupancy and revenue objectives while maintaining the highest standards of luxury hospitality.

Main Duties:

• Manage reservation requests received through telephone, email, online platforms, and other communication channels in a professional and timely manner.
• Provide accurate information regarding room categories, rates, packages, promotions, facilities, services, and hotel offerings to prospective guests.
• Process, modify, and cancel reservations in accordance with established procedures while ensuring accuracy of guest profiles and booking details.
• Deliver personalized service in both Arabic and English, assisting guests with inquiries, special requests, preferences, and travel-related requirements.
• Maximize room revenue through effective upselling, cross-selling, and promotion of available room categories, packages, and hotel services.
• Maintain comprehensive knowledge of accommodation offerings, promotions, policies, and guest experiences to provide informed recommendations.
• Liaise closely with Front Office, Sales, Revenue Management, and other operational departments to ensure seamless handling of reservations and guest requirements.
• Monitor room availability, booking patterns, and reservation status to support occupancy and revenue objectives.
• Ensure all reservation records, guest profiles, market segments, and booking information are maintained accurately within the property management system.
• Handle group inquiries, corporate bookings, travel trade requests, and special arrangements in accordance with established guidelines.
• Respond promptly and professionally to guest feedback, concerns, and booking-related issues, ensuring effective resolution and guest satisfaction.
• Maintain confidentiality of guest information and ensure compliance with company policies, data protection requirements, and reservation procedures.
• Prepare reservation reports, booking forecasts, and administrative documentation as required by management.
• Support the achievement of departmental goals through teamwork, operational efficiency, and a commitment to exceptional guest service.

Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.

Minimum 1-2 years of experience in Reservations, Front Office, Guest Services, or a similar hospitality role, preferably within a luxury hotel environment.

Fluency in both Arabic and English, with excellent verbal and written communication skills.

Strong understanding of reservation operations, room inventory management, and guest service standards.

Experience with Property Management Systems (PMS), Central Reservation Systems (CRS), and Microsoft Office applications.

Strong sales, upselling, and customer relationship management skills.

Excellent organizational skills with high attention to detail and accuracy.

Ability to manage multiple priorities while maintaining professionalism in a fast-paced environment.

Strong interpersonal and problem-solving skills with a guest-focused approach.